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The holiday shopping season is coming up quickly. If you have an eCommerce business, this time of year probably accounts for a huge proportion of your profits. So now is the time to make sure your website is prepared to deliver standout customer service for the holidays. Read More

Start preventing delinquent accounts today by following these six simple tricks that will make sure you get paid.
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Customers rarely forget bad experiences and are twice more likely to talk about them than positive ones. In a nutshell, they are negatively biased.

So, how can a small business turn the situation around? By focusing on that bias to deliver people-centric customer service. And the first step is l Read More

Actually, most customers are happy to tell you what they think of your business and are just waiting to be asked. If the customer experience is not up to par, and you don’t ask—you might be too to salvage the relationship. Read More

Customers are so powerful when it comes to running a business. This is why making customers happy by meeting and exceeding their expectations is one thing every business owner must prioritised. Infographic below highlights the real cost of a bad customer service that doesn't do its job properly. Read More

So, you’ve got a successful business. Your products and services are resonating well with your customers, and you could run the entire thing on autopilot if you wanted to. But, should you? Chances are your competition isn’t – and you shouldn’t either. For continued success in your business, you mus Read More

A happy customer is one that will bring you business again and again, and cut down on your own efforts to attract new business, since they’re usually willing to refer their friends to you. Read More

There are so many complexities that go into running a small business, and it’s easy to feel like you’re drowning in responsibilities. It’s imperative that you’re very mindful of the quality of customer service you’re providing because this can ultimately determine whether you’re creating a one-time Read More

Marketing psychology focuses on human behavior and how it affects marketing decisions. Marketers can use psychology to create a more effective marketing strategy. Behavioral economics is the study of psychological, social, emotional and cognitive factors that influence economic decisions, and how t Read More

Mistakes you must avoid to ensure your first contact with customer provides pleasant experience and gets converted to customer for life. Read More