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What's your customer service like? Putting yourself in your clients position, you will get an understanding of the pains they try to solve. Read More

An effective sales process establishes stages, or ZONES, based on aligning the selling process with the buying process. This includes details such as tasks, tools, and even specific questions that move the mutual process forward efficiently. Read More

Why do you think busi­ness own­ers or busi­ness man­agers would want to focus on blogging if it will not be ben­e­fi­cial to their busi­ness at all? You’re right. You could already say that there should be no more ques­tions as to why more and more busi­ness own­ers are gear­ing towards doing blog­ Read More

“Let's go shopping!” That was the line I would use at least twice a year when I was the head of a large consumer products company. You see, we were in the bicycle business, and everyone knows what a bicycle is, and why people buy them. Or do they? Or perhaps, do they think they do and don’t? Read More

From humble beginnings as the manager of a railroad station in small town Minnesota USA, the entrepreneurial spirit took him to the establishment of an EMPIRE!

Find out how he did it in 8 steps! Read More

A little over a week ago, I wrote Sales Management, It’s About Inspecting The Process, Not Transactions.  In talking to many people who contacted me about Read More

Culture is a big deal in business. It’s always been, but I think that for the small business, it doesn’t always receive the same intentional thought that a larger, thriving business must give it. Read More

From an insurer’s standpoint, every business is unique in the risk that it poses. In order to properly rate a risk, the insurance company must take many things into consideration in an attempt to determine the likelihood of a claim and if there is a claim, the severity of it. Read More

Last year I received a lot of door-to-door visits and direct mail pieces from companies promoting replacement windows for my home. A credit on 2010 taxes was available to homeowners that would cover a percentage of the cost of an energy-savings upgrade. Read More

A low replacement value can mean reimbursement on an Actual Cash Value basis (Think depreciation and penalties) which ultimately means you as the homeowner are REALLY PISSED OFF if there is a loss! Read More