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The Red Velvet Rope Policy demands tough decisions about customers, but it can also create more customer value and satisfaction, and build a foundation of more loyal and profitable customers. Read More

An update on how the government may encourage bank-recipients of government capital to lend the money out, and how this will affect small businesses. Read More

Some bosses, it turns out, aren't very good at communicating. And that is leading to a breakdown in employee morale at a time of economic uncertainty and fear, according to a new survey by Menlo Park, Calif.-based Accountemps. A lack of open, honest communication was cited as having the most negative impact on employee morale, by more than Read More

When the economy seems unstable, businesspeople can feel shaky. Hysteria sets in, sending sales people, managers and CEOs running for cover, making panic moves that cause more problems than they solve. Avoid making costly mistakes by learning how to implement the top 10 tips to stay in control when your market feels out of control. Read More

Because customers often use price as the dominant factor in a sales negotiation, sales pros need to demonstrate that sometimes the higher price is actually a better solution — a higher value. Here's how asking the right questions and utilizing value-added selling techniques can help salespeople satisfy their customers without getting themselves c Read More

If you're having trouble getting your business off the ground, allow yourself to be as changeable as a chameleon, willing to try putting a new spin on what you have to offer. Here's how to pinpoint and capitalize on what your customers really want, adapting your approach accordingly. Read More

I found this cool article by Jessica Merritt called, 50 EdWeb Tools to Keep Tabs on Your Competitors and appreciate the many suggestions she provides. As an additional layer, I thought I'd annotate the tools with some competitive analysis. Read More

Are you looking for the best Internet marketing blogs to improve your skills and keep yourself updated on the latest insider knowledge? If you're like me, you're frustrated at all of the so-called “Top X Blogs” lists that use inaccurate and faulty metrics like Google PageRank, Alexa rank, and Technorati rank to determine overall rankings. Read More

Credibility comes from the “context and content.” People meet us and try to place us among what they already know. They use their experience and our first impression — how we look, what we say, what we do — to recognize signs that might validate our consistency, integrity, competence, and trustworthiness. Read More

In this video Gary Vaynerchuk answers how to monetize your blog or video blog with a practical illustration. Of course you need to have at least some traffic to pull in advertisers - but once you do, if the advertisers are not coming to you yet - go to them. Read More