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Empathetic leaders are in demand in the US. In the Nordic countries however, where empathy is a part of leadership, the debate is instead if it handicaps a leader. Read More

What an accountant can do to help keep your startup running.

Don't assume only big companies need the services of an accountant.

Accountants help you keep an eye on major costs as early as the startup stage, a time when you're probably preoccupied with counting every paper clip and postage s Read More

Of all the decisions business owners face, classifying workers is often one that can be overlooked and/or undervalued. The issue of misclassification generally falls into two categories: determining whether workers are employees or independent contractors, and then for those individuals classified Read More

Today, we’re going to revisit the importance of Google+ after the Penguin 2.0 update, get some common sense tips on using Twitter, view a video that builds a strong case for teaching coding in our schools and get a peek at how to view the recent algorithm changes with a healthy perspective. Read More

I was chatting to a good friend the other day who leads one of the leading Sandler Sales Training Practices in the US. His key takeaway from the last 5 years – sales professionals have lost the art of prospecting! This post suggests 15 tips that will change that. Read More

by John Gibb

Do you blog or promote affiliate programs? Then maybe you’re writing the content yourself or perhaps outsourcing this part to other experienced individuals. Regardless, you need to know why, and how, your writing ability or your team’s writing skills can make the difference between Read More

How would you rate your customer service? Could you predict which customers may leave you in 12 month’s time? Do you treat your staff fairly and with respect? Would you be able to pin-point your company ambassadors? John O’Connor of Deep Insight showcases the reports that they share with clients to Read More

Have you ever gone to repurchase your favourite product or service only to find it is not available? Often you will hear or read a sign that says sorry. Instead of disappointing your customers here are ways to make sure your business can retain them and not say sorry. Read More

This morning, I'm sitting in a series of presentations extolling the value of big data.  I get it--kind of.  I get that more data has been created in the Read More

It was my pleasure yesterday to have attended a great marketing session entitled “The Right Angle:SHAPE UP YOUR SOCIAL MEDIA WITH PROCESS + PURPOSE” at our beautiful Art Gallery of Hamilton for the whole morning – and was it a great event, eh!

And I mean that and would think that as they sold ou Read More