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“What companies do you think of when I say Excellent Customer Service”? People answered, LL Bean, Disney and Ritz Carlton. All 3 great answers but I wondered aloud why none of them mentioned their own companies?

If you focus just on the interaction of the sale, you will never focus on the experience the customer has around the sale. From the moment they contact your business and all through the process, there are things that you have to focus on or else they could derail that sale and customer retention .
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Market tolerance for Director's and Officer's Liability Insurance (D&O) is in flux. Both public and private organizations carrying D&O insurance should be prepared for potential changes in both coverage and premium Read More

Getting hung up on is one of the most frustrating things sales people face. I’ll admit, it doesn’t hurt my feelings… unfortunately, it makes me angry! Over the years, I’ve learned to channel that frustration. Here are five techniques to use on prospects who hang up on you.. Read More

Sales people know that questions are the key to success, but they often fail to ask the hard the question that can really make he difference, both for the buyer and for them vs. their competitors. The sad part is that these limitations are self imposed, rather than forced on them by the market or the buyers Read More

Twenty-first Century Businesses are under constant threat of Cyber Attack. Professional trades such as Lawyers, Accountants, Real Estate Agents, Dentists, Doctors, etc. Read More

In fact, many people feel green may evolve into an accepted standard against which portfolio investments will be measured in coming years. That emerging standard being: “How green is it?” Read More

The next time you are faced with criticism, don’t be afraid to step up your efforts, and work that little bit harder, to prove your critics wrong. Read More

Paul Chaney had a rewarding job with a young and growing company, but in the end he needed to follow his heart. This move has led him to focus on his passion for small business and for speaking in an effort to inspire others and help small businesses grow. But it has also led him to leave the security of full-time employment to become a small business person himself. Sometimes the best way to mak Read More

The Albany Insurance Professional has a Facebook Fan Page (Become a Fan Below! Its Fun!), why doesn't your organization? Here are some common excuses: Read More

An operating line is a solution for many businesses who have insufficient working capital to handle a long cash conversion cycle. This post talks about the bank's application process. Read More