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I’ve written about the topic of referrals a bunch this year, but you get that, right – I mean, I wrote an entire book on the subject called The Referral Engine. (Hint: It fits in most small business owners stockings!)
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This guest post is by Andrew Knibbe of Flippa. When most of us think of blogging, we think about starting ... Read More

In this world of uncertainty, unclear outcomes and a questionable future, how do business executives make decisions? Data, facts, and a reliable forecast are all increasingly important factors in how funding is determined across organizations.
This post centers on the virtues of predictability, a Read More

More then ever what your customers want is an answer to their questions; that of course is the best thing that you can provide the customer, but at times your customer service/support reps are going to have to put a customer on hold, get back to them later or simply say no because after all we can’ Read More

10 tips from Terry Starbucker on being a positive leader in 2011. The biggest takeaway? Try Leadership Zen in 2011. Read More

ForeSee Results recently released a holiday benchmark of shopper satisfaction with online retailers. It reports that the customer satisfaction has gone down since Cyber Monday 2010 (an expected tendency with Cyber Monday shopping incentives going away), but it is higher than it was a year ago durin Read More

Do deadlines rule your life? Is time your worst enemy? Feeling burned-out? For business owners and entrepreneurs in particular, the sense of urgency to get as much accomplished in as little time as possible can become all consuming.

Here are six tips that can help you fight business burn out a Read More

An interview with Chad Stansbury, founder of Scriptito.com, exploring why Chad left his safe corporate job at a major hotel chain and started his own company. Read More

Every organization, no matter how small, has one or more people who are quite simply obnoxious, and they drain energy from everyone and can strangle your company. Sometimes they are also intellectually brilliant, or closely related to the boss, so there is no easy way out.

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Professional liability provides coverage for claims resulting from negligent acts, errors or omissions and personal injury arising from the provision of professional services. Read More