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Customer experience is more than just customer service. This is Amazon's philosophy, and you can see how successful that company is. BusinessWeek has an in depth look at Amazon's practices when it comes to dealing with customers, and small businesses looking to boost their own success should pay attention. Read More

Steve Zaffron and Dave Logan, co-authors of The Three Laws of Performance, explain how to view succeeding in business as a game, by seeing the facts themselves rather than fearful interpretations of them. Read More

How's business? Are some businesses doing better than others? Take the BusinessKnowHow.com 2009 Small Business Outlook Survey today. We'll analyze the results and publishing the findings in about two weeks. Feel free to pass the link on to other business owners you know. Read More

How to nurture a relationship with a potential referral partner so that you are the one they recommend when asked. Read More

Objections aren't something to be "overcome" according to the author. He suggests that sellers work their way through objections by clarifying them. Furthermore, if conditions are met by the seller, he has to know that he'll end up with an agreement. Read More

Clients who view you, their business advisor, as a friend are at least twice as likely to be engaged in the work you do and be satisfied with the results you produce. Take stock: how many clients can you call “friend”? Read More

What is the mantra for success of your business? Introducing new products? Big ad campaigns? Networking? No. It's relationships! Read More

It's not a secret that there are many different communications styles. Sometimes I'm tempted to think that they are as many as the people on the planet. It's such a wonder that we connect at all. What gets us on the same page are usually the rituals within communities. We build communities with each other and within other entities - like social Read More

here are many misconceptions about networking for business purposes, that ultimately, many newer networkers get very turned off to business networking events simply because of the pushy sentiment that many people tend to lean towards when trying to make new friends in the business world. Now more than ever, business relationships have become worth Read More

Don't let the subzero temps sweeping the U.S. fool you: Summer really isn't as far away as it seems. And many small businesses have a special chance this year to snap up talented summer interns that would typically be much harder to snag — but you need to act soon. Read More