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If you're not listening to the voices of your customers, you'll regret it. Business consultant Rick Meekins uses the example of an episode of Kitchen Nightmares with Chef Gordon Ramsey. The show illustrates how ignoring the voice of your customers can seriously damage your business. Listen to the s Read More
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No matter how great your customer service, conversations can become painful when trying to solve highly technical issues. Worse, many customers complain about getting “canned” answers or scripted responses that make them feel helpless about their situation. We’ve written many words about the import Read More
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We all want to hear what our customer wants to say. But how can we do that when we don't have a feedback mechanism on our website? Here is an app that you can use. Read More
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Get Customer Feedback with OwnerListens App

Avatar Posted by dianachu under Customer Service
From https://telzio.com 4057 days ago
Made Hot by: Digitaladvert on October 18, 2013 8:58 pm
In today’s information age, negative customer feedback shared publicly online can hurt a small business in a big way. That’s why a new mobile app called OwnerListens was made for customers to send private, direct and anonymous feedback to business owners using their mobile devices. Read More
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There are thousands of books and hundreds of services available when it comes to understanding the mind of your customer and the reasons that they left you.

But in the end, do you really know why they left? Read More
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How Customer Service Is a Lot Like Foreplay

Avatar Posted by ShannonW under Customer Service
From http://www.scottsmarketplace.com 4065 days ago
Made Hot by: bizyolk on October 12, 2013 11:42 am
Learn how giving excellent customer service can keep your customers happy, satisfied, and coming back for more with 10 easy-to-implement tips! Read More
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If your business is losing more clients than usual, or failing to win any new business, then perhaps it's time to make sure you're not making one of these four critical mistakes. Read More
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Customer Service Is Not a Department, It’s a Culture

Avatar Posted by dhennessy under Customer Service
From http://experts.allbusiness.com 4070 days ago
Made Hot by: robinandy58 on October 10, 2013 3:10 pm
Customer service is a small business's most important selling point; it's what you can provide that the large corporations can't. Now more than ever it is essential that customer service become everyone's job. Read More
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I have a checklist of how perfect WiFi service in an hotel should look like. After staying in a hotel I usually send this checklist to the reception. I believe this checklist will be useful for anyone from hospitality industry. Read More
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Trustability: The New Normal for Business

Avatar Posted by mmangen under Customer Service
From http://www.v3im.com 4069 days ago
Made Hot by: PMVirtual on October 6, 2013 9:18 pm
Customers want to do business with companies they trust. Trustability is the new normal for business today. Where does your company fall on the trustability scale? Read More
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