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Customer experience is replacing quality at the forefront of the brand agenda. It is one of the most complicated constructs to both understand and manage as it concerns the feelings and impressions a customer forms as a results of all its interactions with the brand, be they with people, services o Read More
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The world is at an ecological tipping point. Learn How Hotels Can Control Food Waste To See Increased Brand Value through environmentally friendly business strategy. Read More
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Good customer service should be top goal to be accompished in any business. You client needs to be satisfied is rule number 1 to keep your business running and prospering. Read More
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Satisfying your customers is the #1 goal.

That’s why, more businesses are investing in live chat software as a customer support option. Research tells us that “live chat has the highest satisfaction levels for any customer service channel, with 73%, compared with 61% for email and 44% for phone. Read More
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Hotel Reviews has become an important tool both for customers and Hotel marketers. Reviews is a way for them to express their feelings about a given Hotel Experience. Read More
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Mecommerce is all about understanding what shoppers want. It’s a deep understanding of the behaviour and motivations of shoppers. The infographic below offers a starter guide to meCommerce and highlights why personalisation of experiences is no longer an extra, but an expectation. Read More
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If you think that you can market your product or service to a Millennial the same way that you have marketed it in the past, you are mistaken. Millennials have a very different set of requirements for evaluating potential purchases than their parents and grandparents. Read More
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I receive frequent requests to help businesses undo the probable damage of a poor Google review, unfortunately, there is little that can be done to ‘fix it.’

There are a few steps you can take that may help, however.
Read More
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At Mindvalley, we run an annual event called Zentrepreneur that brings together some of the greatest entrepreneurs to share their insights with one another. In this video, online marketing expert and Founder / CEO of InfoMarketingSystem.com, Teddy Garcia, reveals his “Freedom Formula” — a 7 step fo Read More
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ECommerce expert Omer Rachamim estimates there are between 12 and 24 million online stores around the globe. With so many stores, the options are endless for customers. And, for brands, that means competition is fierce. Consequently, standing out can be hard, especially when retailers in your niche Read More
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