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I’m a big fan of open offices, but I believe it’s extremely important to create an office plan that overcomes the many real challenges of open offices. Here are five strategies to help you get started. Read More

It is impossible to create a following, a customer base, or a strong team without having others support and believe in you and your product. Fortunately, persuasion can be learned. Here are three tips (backed by science) that can help you to become a master in the art of persuasion. Read More

Ninjas are agile, fast, and efficient. Business networking is typically the exact opposite. It’s often slow, confused, and discombobulated. Yet, while many people avoid it, networking is one of the most important tools in a business owner’s toolkit. Read More

How do you give your customers all of the information they need while keeping your reply short and concise? It’s easy enough if you just train your brain to do it and use the handy tools at your disposal. Read More

At some point, even the most successful businesses hit a wall. Sales plateau, the customer base stops growing, morale is low, and revenue is either flat or falling. The best companies – and the best entrepreneurs – find ways to overcome such stagnation. These tips can help... Read More

You may be thinking that it’s a blast to have a market monopoly, but have you considered the ways monopolizing the market hurts you, your customers, and even your customer service team? Read More

There are many myths about what it takes to start a business. Time and time again, experts in entrepreneurship and business (often with little to no operating experience of their own) offer formulaic advice on what startups must do to succeed. Much of this advice is wrong. Read More

In customer service, we hear many of the same phrases all day, everyday. As a self-proclaimed representative of the hoards of customer service workers out there, here are just a few of the things NOT to say when interacting with those of us who genuinely try to lend a hand… Read More

You've heard about some companies (Yahoo for example) requiring employees to work only from the office. Such requirements are very short-sighted. Distributed teams provide huge benefits for small businesses and startups. Which benefits? Read on...
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Today, no company can control all the conversations that take place about the company’s products and services. Building a brand is increasingly important to success. Here's why you should focus on building a strong brand and not just focus on building a strong business. Read More