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Sometimes employee decision-making doesn't turn out the way we'd like. What should you do so that you're not stuck in farming micromanagement? Employees need guidelines. There should be a clear delineation of the limits to decision-making without prior approval. Read More

Every leader has limited bandwidth. Was Ukraine the price of Sochi's Olympics for Vladimir Putin? Focusing your efforts on a huge goal is exciting. When you achieve it, the satisfaction and gratification is wonderful. But the biggest impact might come from the things that happened elsewhere. Read More

Choosing an effective salesperson has little to do with how much he made in a previous position. Translating his or her success to your business depends on who he sold, how he sold, and what he sold. If those three factors match your sales profile, then prior successes are worth considering. Read More

With four generations in the workplace today, how you deploy technology to employees, and how it is utilized, becomes a substantial part of planning for productivity. Each generation has a different approach, and understanding it is critical if you want them to work together as a team. Read More

Understanding performance and productivity by comparing it against past performance, industry norms or internal benchmarks is useful, but measuring something doesn’t mean that you are managing it. In business, the danger of over-measuring is the temptation to act on specious information. Read More

The concept of “rights” not specifically enumerated in the Constitution has become commonly accepted. Employees have assumed a number of them in the workplace. They have become so commonplace that few employers would dream of challenging them. Most of what we accept is driven by competition. Read More

Common wisdom says that a satisfied customer will tell five people about his good experience, but an unhappy customer will tell twenty others. On the Internet, the number of people who may see that complaint is infinite. What if the gripe isn’t valid? There is little defense against an online bully Read More

Franklin D. Roosevelt recognized that people had to believe that things would get better before it could actually happen. Welcome to 2014, where the economy is showing plenty of life signs, but no one seems to believe that things will get better. Small business optimism continues to decline. Read More

Last week was the 170th anniversary of Charles Dickens’ A Christmas Carol (December 17, 1843). The immortal words of Ebenezer Scrooge, "Bah Humbug," are ingrained in the memory of the entire English speaking world. Unfortunately, "A Christmas Carol" immortalized the wrong boss. Read More

The only number that counts towards general prosperity is the increase or decrease in the number of productive workers as a percentage of total population, and that will continue to shrink for the next decade. You can’t grow an economy when you have a chronic shortage of workers and consumers. Read More