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Entrepreneurs use many methods to estimate their business value. They are frequently far different from reality. A business owner hires a financial planner to help him with his retirement options. They review the owner’s current assets, his house, stock portfolio and other investments. Read More

Everyone wants a customer relationship that is “sticky”, where the barriers to exit are so challenging that the buyer becomes dependent on the vendor to run his business. In technology, that means owning the portal — a single point through which the data flows. Read More

Being an honest businessperson can get complicated. It’s easy to include words like “integrity” in your company core values, but how far does it go? Making sales calls with a fistful of hundred dollar bills or a trunkful of color TVs is a thing of the past in most industries. Read More

What if you owned a business where there were 20 new competitors every hour, 24/7/365? If you plan to sell your business in the next few years, that's what the market will look like. Read More

Recession-driven cuts have eliminated the position of "Director of First Impressions" in many small companies. What has taken it's place doesn't always work well to reflect the great customer service provided by the company.
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Business owners have a lot of responsibility. They are required and if you don't address them, the business will fail. Accountability is another type of commitment. It’s the difference between doing what you have to do, and doing what you should be doing. Accountability is planning for the future. Read More

The current generation of young employees, the Millennials, have different values and expectations than their predecessors. While Baby Boomers make up the majority of small business owners in America, for them, the Millennials aren’t another generation, they are more like beings from another planet Read More

We use a plethora of ways to communicate with employees, but we still aren't reaching them. Why? Even with the myriad of technology options we try, employees continue to say, “I didn’t know that” or “No one told me.”
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A competent employee is a treasure but no one has infinitely expandable skill sets. The same ambition that makes an employee a valuable asset almost always causes them to eventually overreach. Left entirely alone, it isn’t a question of if they will get in over their heads, it’s only a matter of wh Read More

For the last 40 years, America has been on a roll. Baby Boomers, raised in a competitive environment, have increased the average work week, made the two income household ubiquitous, and currently operate about 60% of the small businesses in the USA. Read More