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Many of the reviews of the popular international Media140 conference say nothing new was really said. Read this blog post to find out what one attendee heard that has her heart singing. Read More

Is your customer service focused on your marketing efforts or improving the customer experience? Is every interaction with your customer base an opportunity to sell more product? Is there ever a time when you should suspend your marketing activities? Read this post to find out when marketing can kill your customer service. Read More

ClickPredictions eBook contains over 100 recommended resources from top marketers including 39 of the best content marketers, B2B marketers, email marketers and social media gurus. Check page 17 for my prediction. Read More

My piece speaks to the issue of Corporate Social Responsibility (CSR) which isn't part of the traditional marketing bag of tricks. It was a bold move but I did it knowing I might be squandering a good opportunity to be involved in an important project. Still, CSR is something I feel passionately about. Read More

Writing a blog post and publishing it to your website doesn't mean anyone is going to read it. This article discusses ways to improve your readership without spending any money. Read More

A lot has been written about how Twitter can help your business or what you should be doing. This post describes, in detail, how one small business owner used Twitter and the results achieved. Read More