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In business, the only thing that counts is results, not how hard people work or how many hours they put in. Have you noticed in your startup or around your office that some people are always at work and busy, but others seems to consistently get more done? Studies of software teams, for example, sh Read More

Having the best solution is a good start these days, but a solution alone is no longer enough to keep customer attention and loyalty. They expect to be surprised and delighted as well by their pre-purchase experience and post-purchase interactions. The most memorable businesses, like Starbucks and Read More

Does your business always seem to be trying to catch up with new competitors and changes in the marketplace? One of the things I learned from my years in Silicon Valley is that you must always focus on three steps ahead, as well as on what exists today. For most businesses, that means a culture of Read More

My consulting clients tell me the business challenges these days are greater than ever before, with the recent pandemic and current global political unrest. Rather than let all these drive you insane, I always try to recommend some practical strategies to make you stronger and more focused in your Read More

I have learned from experience that scaling any business is difficult. You may feel good when that first burst of customers arrives, but don’t assume that “word of mouth” and those early adopters will grow your business to match your dreams of success. In these days of global competition via multip Read More

To achieve success in your business despite today’s volatile global markets, you and your team must have a mindset that goes beyond the traditional strategies of repeatable processes and lower costs. Everyone in the company must adopt the principles of customer-first focus, agility in responding to Read More

In the aftermath of the recent pandemic, which caused many businesses to close, a new raft of business workers and entrepreneurs are deciding to pursue their own dreams of being a new business owner, and controlling your own destiny. The cost of entry has never been lower, with new tools to create Read More

Today more than ever, the evidence is clear that business people need to find and communicate a purpose that goes beyond making a profit, in order to ensure customer engagement, as well as your own, and drive results in the marketplace. In my work with entrepreneurs, I have concluded that finding a Read More

Every business owner and entrepreneur like you I work with wishes they could better predict product demand and sales, for managing inventory and long-term business planning. We all have our favorite metric and our passion, but keeping up with real-world changes and trends seems to be always just ou Read More

Getting out of your comfort zone is always a challenge, but more and more evidence indicates that it is necessary for growth and success in your business and career. In my experience as a mentor to entrepreneurs, I find that self-doubt and lack of confidence are the primary constraints people have Read More