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Big data is at a tipping point. The ubiquity of mobile devices, cloud computing, and digital technology permeating every aspect of our lives will affect how all these volumes of information will be used and processed. Read More

Despite the obvious benefits of cloud computing, many small businesses have yet to fully embrace this technology. Here's why it's high time that you leveraged on what cloud computing can do to help you serve your clients better. Read More

The healthcare industry around the world is changing dramatically. Technology is the driving force that is changing our entire healthcare experience. Read More

As 2014 ends, it’s time to examine what the year has brought to the customer service industry and what customer service trends and predictions are for 2015. Read More

Big data has started a revolution, a shift from just data collection from that last twenty years into data use. Let's look back on how it changed the world in 2014. Read More

In the spirit of the holiday season, let us inspire you with some amazing holiday customer support stories that will leave you motivated to do the same. Read More

Social media is more than just a marketing tool. It provides companies with useful information they can use to grow their business. Read More

The last month of the year can be the busiest and most overwhelming for business owners. There’s a lot to be accounted for, plotted then projected into the incoming year with planning, not to mention preparing for annual taxes. However, the process of year-end preparations for your business account Read More

Before you distribute your survey questions or form a focus group discussion, be wary of these five stumbling blocks that most businesses encounter when doing their market research. Read More

Given the fast pace with which market dynamics and policies are developed together with the global financial crisis, you would need a risk management team to help your company achieve higher returns leading to increased confidence and trust for stakeholders to do business with you.That being said, Read More