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Technology and customer centricity are continuously shaping the world of customer service. Improve your strategies this year by taking into consideration important customer service statistics from 2014. Read More

Develop these skills in your customer service team and achieve quality service that gains you good image and loyal customers. Read More

Accountants should possess certain characteristics that will allow them to do their jobs well. We've compiled ten traits that we believe a good accountant should possess. Take a look at this list and see if you agree. Read More

Let this be the year for you to beef up your social data capabilities. With practice and perseverance, these ten resolutions will help turn you into the skilled and knowledgeable marketer you've always wanted to be. Read More

Allow us to inspire you with these customer support stories from 2014 that will boost your customer service this 2015. Read More

Here's a compilation of the latest trends and predictions in social media this 2015 straight from the experts. Read More

2014 ended on a pretty bad note for a couple of businesses. Which is why for the first #CustServ Round Up of 2015, we collated some of the most helpful articles for everyone to feed on. How about starting this year on a good note? Here’s the newest and hottest in Customer Service. Read More

The SMSF industry might be in for some changes in 2015 due to three factors: the FSI report, tax reports and professionalism. Read More

Customers play a big role in the success of your business. That’s why committing to these three customer service resolutions will ensure you can achieve and even exceed customer expectations this 2015. Read More

2014 has been the year when a lot of businesses started to increase their knowledge on big data. 2015, then, is the year where they are expected to take their learnings into practice. Read More