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Noticed the #custserv and #custexp hashtags all over social media recenty? Saw a number of customer service personalities getting a little bit active on twitter? One reason, it was Customer Service Week! Here’s the latest on our weekly #custserv roundup: Read More

Here is a round-up of statistics that show how the outsourcing industry benefits not just the bottom line, but also people's quality of life, standards of living, and the global economy. Read More

Here's a list of 10 must-read blogs by experts, associations, former college professors, and members of professional networks that are geared specifically to provide accountants and auditors fresh insights and updated news and regulations on all matters accounting-related. Read More

These days, the number of small businesses using Big Data to lift their sales is rapidly growing in almost any sector. Here are some small firms who have improved their bottom-line results since embracing Big Data in their business processes. Read More

For a business to maintain operations, provide better services, and come up with new products, it needs to make profit. In any business, profit is always accompanied with certain losses. The key is to ensure that profit and loss management is done correctly to help businesses stay afloat and better Read More

No matter how small your business is, you need to establish a process for data collection. We have come up with five best practices to keep data collection efficient for your small business. Read More

Last week’s customer service blogs were filled with fault finding and problem solving. Nothing beats the feeling of improvement, right? Do you really think Comcast can get their customer service together? Here’s the latest on our weekly #custserv round-up: Read More

Market Research and Data Management does not mean anything if it can’t translate to sales force enhancement and improvement in business process, right? Let’s dish out trends, tips, and news that can give you the right information you need to take it to the next level. Here are the articles that cau Read More

The retail industry is one of the largest and highly competitive markets in the business arena. Besides cutting overall cost, customer support outsourcing is a vital strategic tool for retailers for a number of reasons. Read More

Building rapport is now easier than ever with social media, it’s really up to us to take advantage of this awesome tool. Companies either make it or break it in social media, and there are a handful of brands that truly make it work for them. Here are 5 brands that are having some real and fun conv Read More