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Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. Young entrepreneurs and startups, in particular, often remain naively unfocused, despite their p Read More

Most entrepreneurs see their new venture as a fun adventure, until the pressures of a cash flow crisis, or a manufacturing quality problem, or a major customer satisfaction problem hits. Even with all my years of experience mentoring in business, I can’t predict how you will prepare for and react t Read More

Despite the ease of communication through social media, new tools, the popularity of fearless independence and #MeToo, I still see many business organizations that are less than productive due to fear. Yet in my work as an advisor to senior executives, I find that many fail to see reality in their Read More

Are you often frustrated that people reporting to you, or key peers, seem to dodge accountability for their actions? They are quick to claim the credit for things in their domain that work, but also quick to disclaim responsibility for problems that keep popping up. Perhaps you need to do more to b Read More

In this age of constant change, I usually find myself writing about what has changed. Yet I find that periodically it pays to reflect on what hasn’t changed in business, probably won’t change in the foreseeable future, and is still critical to our success in our professional career, as well as the Read More

Over my career in large businesses as well as small ones, it seems that more and more people are feeling unhappy and unfulfilled in their job. I’m convinced that technology is making this problem worse, rather than better, since it often causes to a sense of isolation working remotely, or even in t Read More

Every entrepreneur and most professionals wish there were more hours in a day to get their work done. These holidays, with all the new technology, including smartphones and social media, many are convinced that multi-tasking is the answer. Yet there is more and more evidence that jumping tasks on e Read More

One of the biggest challenges I have as an advisor to tech entrepreneurs is to convince you that marketing is required for your product, no matter how great it is, just to get it found with today’s information overload. A comparable problem is to get entrepreneurs to market themselves, for the same Read More

Based on my years of experience working with entrepreneurs, I strongly believe that most of you start your business with the highest of ideals, but have no idea how many situations you will face that don’t have clear-cut answers, or raise ethical dilemmas. For example, how should you handle a cash Read More

While the willingness and ability to change is recognized and espoused by every business owner or founder I am asked to advise, far too many of you seem to be stuck in a rut, or very slow to actually decide what changes are necessary to survive and thrive. You may not be blind to the changing marke Read More