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Joining conversations about your products or services is a great way to enhance the customer experience. Read More

Two weeks ago I had a brainstorm with my team to think of how to improve productivity; the 4 ideas we came up with increased my output by 375% and ensured that I no longer resort to 70 hour work weeks. Obviously, this was just too good to keep to the Process Street team alone, so stick around if yo Read More

I have used dozens of process management applications—from Asana and Basecamp to Trello and beyond. But the best business process management software application in my experience is Process Street.
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The biggest acquisitions of the hottest startups are hugely public. But because the most newsworthy acquisitions are the biggest, we’re led to believe those are the only kinds of acquisitions that happen. That’s simply not the case.


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When too much emphasis is placed on generating and closing sales instead of strategic thinking, conversions can result in short-term wins at the expense of nurturing long-term customer bonds. Read More

I found out that the average person checks their emails 77 times per day. Seriously? Is that what people do? Back in the 90s, computers used to gleefully announce that ‘you’ve got mail’, but now clearing your inbox is cause for celebration. It’s been said email is evil, a demon, a destructive force Read More

What happens if you make software too difficult to use? Probably the same thing that happens if you never made it at all — no one uses it. Read More

In the blogosphere, there are three types of blogs that are designed to make you money: Authority – The author is in charge, she drives the content and is a niche, subject matter expert or proven professional. Community – The owner drives some of the content, but gets most of the content from her c Read More

In my blog, and its companion Journal of Financial Planning article titled, “How to Deliver Empathetic Service and Gain Client Loyalty,” it’s emphasized that a client transforms from a revenue stream to an asset in the presence of loyalty. Each loyal client that tells others of his or her experienc Read More

Any task that needs to be done repeatably and well offers endless opportunities for screwing things up. Save yourself time and trouble with checklists. Read More