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This article lists 6 tips to gain user acceptance in the adoption of CRM software rollout configuration customization training support. If the principle pain point in CRM implementation is user adoption these tips should help Read More

Cloud-based hosted CRM software enables businesses of all kinds to get the most from their customer data. Instead of having the data sit in your computer system doing nothing you are able to mine the data to provide a personalised service to your client base - giving them great service whilst maxim Read More

In today's market, the consumer is able to carry out the market research themselves, it is the customer that takes the sale to the provider rather than it being the other way round. However using a CRM solution you are able to track and monitor suspect and existing customer behaviour, points of con Read More

Getting the different members of your team to know WHY they are manufacturing product A instead of product B helps with organisation transparency and ensuring your workforce understand the task in hand and work to common goals. This article looks at how a CRM solution can help in this process. Read More

This article looks at how even without dedicating time to networking, your cloud CRM solution is there to help build up and benefit from a rich database of connections. Read More

This article explains how a CRM solution can be used to raise the bar with customer service. In today's market where competition has never been fiercer, one of the means of gaining market share is by differentiation, and great customer service is one good way of adding value to your product or serv Read More

This article highlights five ways in which a cloud CRM solution can greatly enhance your lead management process, helping you avoid missing out on valuable new customers. Read More

How a CRM solution can help you track and win back business with those who have previously bought your products or services. A well managed customer management system gives you the opportunity to revive inactive accounts and maximise profit as well as going out looking for new customers. Read More

identifying and eliminating some of the hotspots in creating mass email campaigns, by managing the process with a hosted CRM solution Read More

The sales cycle is a process with numerous points of potential failure with the possibility of error creeping in. This article explains some of the ways in which a cloud based CRM solution can help by automating much of the process and reducing the margins of error. Read More