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2 years have passed since Dell Hell dwelt in the social media world. Back then, Dell's customer service was heavily criticized via Social Media. Be that as it was, with an open mind and willingness to change for the better, it has raised from the dead to become #2 in web engagement and a true social media winner. Read More

Can Twitter really help your business? Or is it just another place on the web to waste time. Read More

Employees are your number one asset. Here are 6 ways to invest in that asset without breaking your bank. Read More

This post won't be popular with the franchise brokerage community..... Read More

Leading online spoken word audio distributor Audible.com sought to both determine the top factors that influenced both conversion and order value. The TRUSTe seal lifted engagement by 2% on the homepage and order value by 22%. Read More

My business partner Bronwen and Nick had their second child a few months ago. Talking to her about the activities of her baby and four year old I realised we can increase our marketing skills learning from children. Read More

Each business has 7 ages: enthusiasm, naivety, attention, maturity, expansion, leadership and exhaustion. Read More

'We don't have a good language to talk about this kind of thing. In most people's vocabularies, design means veneer — But to me, nothing could be further from the meaning of good design. Design is the fundamental soul of a man-made creation.' Read More

I know: You feel like you're already taking social media seriously. You're Tweeting and posting, blogging and following. You've got accounts on every site that allows you to share and you've got them all linked together. You're out there and you're social. Big deal. Read More

The key to small business finance is understanding the numbers. What are your profit margins? What are your labor costs compared to the money you're bringing in? Does your business continue to have enough money to pay its debts? From an international wine appraiser to a fast food restaurant to a theatrical lighting company, effective small, or la Read More