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Here it comes again. St.Valentine’s Day. Flower, card and gift shops are gearing up for the bonanza that this unique celebration of all things romantic yields. Read More

It cannot be denied that “Customers are now King, and Queen!” In times when we need to retain our existing customers like never before, and encourage new ones as much as possible, it is absolutely essential that the bar is raised on all aspects of customer management and interaction so that we deliver exactly what our customers expect and more – without exception. Read More

What if you could finish a negotiation with a win-win solution? If you start with the goal of a mutually beneficial solution in mind and use an approach meant to get you to that point, it is possible for a negotiation to end with both parties happy. Read More

Most businesses fail within the first five years of opening their doors. Creating a mature and profitable business can be one of the most difficult accomplishments a small businesses owner can have. Read More

Our experience, as well as those of our clients, has left us sensitive to the numerous legal mistakes small business owners make. We offer this in an effort to help you avoid them. Read More

Read the following and see if this rings bells with you.

During a course last week I had a conversation with a manager, called Mark, and he was explaining to me the stress he was under.

Mark said “I am a manager of a large team, and some of the people in my team are very difficult.

They seem to go out of their way to be troublesome. Read More

A common management mistake you should avoid

There is a common mistake made my many managers.

It is a cause of “errors in judgment”. Read More

This is one of the best pieces of advice a manager can learn

Memorize it and quote it to others.

“Do what you can, with what you have, from where you are.”
Read More

When you're negotiating a sale, the situation can require even more compromise. Your business likely relies on sales, putting you in the mindset that you'll do anything to win over your customers, but you have to make sure that each sale still offers you enough margin to turn a profit. Read More