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Every one of you business owners I know periodically introduces new products and services to sustain growth, fight off competitors, or take advantage of new technologies. Often, despite your passion and expectation, customers don’t immediately see the value and need that you see, and you have no id Read More

I agree with those of you who tell me that you learn the most from your own mistakes, but that shouldn’t keep you from starting with some best practices, and the feedback from others who have been there and done that. In my experience, mistakes in business are an expensive and painful way to learn, Read More

Many of you business leaders I work with, and entrepreneurs I mentor, have a great strategy and an innovative solution, but struggle with building and motivating the team necessary to run your business. You assume everyone has your passion, and simply needs your command and control to make it work. Read More

With the power of the Internet, and the impact of the recent pandemic, the world of business services, such as accounting and marketing, have gone more and more remote. Yet the value of real relationships, as with consumer customers, has become critical to your business services growth and success. Read More

For all of you whose business has survived for a few years, have you noticed how your thinking has changed? Instead of sizing up new opportunities and actively courting every new customer, you start worrying about cutting costs, repeatable processes, and overtaking known competitors. As a consultan Read More

When it’s time to sell your company, or get new investors, valuation is the key parameter to success or disappointment. The first step is to quantify the value of assets and current financial performance, but every one of you wants to go further by adding additional value for “intangibles,” commonl Read More

In growing your business, how you communicate under pressure can make or break your progress, as well as your relationship with the team and outside constituents. In my experience as a mentor and consultant, it is not just the words, but also your tone, approach, body language, and the context in w Read More

With the current pandemic appearing to scale down, many of you running businesses are looking forward to things getting back to the way they used to be. I’m sorry to predict it will never happen, so the agility you may have learned over the past couple of years will continue to be critical to your Read More

I’m sure you have all noticed how today’s customers have changed the way they shop, but I still find, as an advisor and consultant, that many of you aren’t sure how to deal with the new mode, or are still waiting for things to get back to the old normal. I’m convinced you need to face reality – suc Read More

In my consulting work, when I ask team members in startups and small businesses how they know whether they are doing a good job, the typical response I get is “Nobody has yelled at me today,” or “No news is good news.” This means you are missing the positive impact of catching people doing things r Read More