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TripAdvisor tells us that traveler reviews remain a go-to source for information.

Research shows that;

95% of travelers trust online reviews
85% of travelers read up to 10 reviews
78% of claims reviews help them feel more confident in their decisions
And Read More

Is your hotel committed to supporting families that care for a child with autism spectrum disorder (ASD)?

Even though ASD is protected by The Americans with Disability Act (ADA) we still see reports from families running into major challenges with hotels that have not taken actions to Read More

Today customer experiences represent a holistic approach through a growth mindset that connects systems, data, and teams to create a seamless and personalized customer experience from one hotel brand’s reference point to the next.

As hoteliers, we have to understand the customer experi Read More

Every hospitality brand must work on improving their company culture. If your staff are happy, their job satisfaction will feed into their work and interactions with your guests.

If, however, they are unhappy in their role, it could lead to low productivity and a poor customer service Read More

In the era, where older generations think in terms of hotels and car rentals, and millennials think traveling in terms of Airbnb and Uber, hoteliers can no longer serve the best interest of their guests only through conventional means. And that splashes of digitalization have also been felt by the Read More

Online hotel booking is enormous: 86% of people now use websites and apps to book their next getaway, but with online booking comes booking abandonment (also called reservation abandonment). 82% of online holiday shoppers will abandon their travel booking before completing their reservation – makin Read More

As the hotel industry adapts to cultural changes, it also must stay up to date on what guests expect from their stay. That means standing out to a variety of age groups, so each generation has their needs met at the same hotel.

Older generations enjoy hotel amenities such as free break Read More

Are you here for business or pleasure?

It’s the question most hotel booking sites ask their guests before they arrive. However, this inquiry doesn’t give staffers enough information about their future visitors. It’s just the start of missed opportunities, should a family come for a vac Read More

What’s a hotel without guests? Not only do they lend the financial support your business needs, but they provide word-of-mouth advertising for friends and family members who travel, too.

As such, you want to bring in as many guests as you can. A hotel consultant makes it its mission to Read More

Artificial Intelligence in hotels is the reality you, hotelier, should embrace. I know it may sound “sci-fiction” or some futuristic trend that won’t catch. But AI is already among us and can make your life easier at work and customers happier with their experience.

There was a time (n Read More