RJohnson4444 voted on the following stories on BizSugar

Have you ever wondered how communication impacts organizational performance? Well if you haven't, you should, because recent studies by Rittenhouse Rankings indicates there is a direct connection. Read More

Lehman Bros: What Failure Felt Like | Biz Money Matters |

Lehman Bros: What Failure Felt Like | Biz Money Matters | - http://blog.tonyjohnston.biz Avatar Posted by TonyJohnston_CNi under Management
From http://blog.tonyjohnston.biz 4452 days ago
Made Hot by: wendyweiss on September 20, 2009 4:50 pm
Lehman Brothers, on the one year anniversary of this largest bankruptcy in US history, there are lessons to be learned from this financial system catastrophe. Here they are... Read More
There's only 5. Each trait is described clearly, concisely. How many are seen in your company? The results are from a survey of 26,000 people in 31 companies. Read More

Customer Feedback Dissatisfaction - Web 2.0 Style

Customer Feedback Dissatisfaction - Web 2.0 Style - http://www.withoutwarningcoach.com Avatar Posted by RJohnson4444 under Customer Service
From http://www.withoutwarningcoach.com 4455 days ago
Made Hot by: roseanderson on September 15, 2009 5:09 pm
In today's marketplace, customer service is more important than ever, and therefore, the value of good customer feedback is also heightened. When customer feedback leads to customer dissatisfaction, you have a problem. Here are 3-rules to follow to avoid the trap. Read More
Acquisitions can be tricky and highly risky, but now, the Kraft unsolicited acquisition of Cadbury Plc has just taken this to a new level. And the take aways from this story applies to all businesses, small, medium and large. Read More

The Customer Service Satisfaction Gap

The Customer Service Satisfaction Gap - http://www.withoutwarningcoach.com Avatar Posted by RJohnson4444 under Customer Service
From http://www.withoutwarningcoach.com 4460 days ago
Made Hot by: tiroberts on September 10, 2009 1:15 pm
Customer service is an integral component of customer loyalty. Following is the formula for getting it right. Read More
Most small business owners may not even be aware of “purging,” but far too many may have been hit by the practice. Purging is where an insurance company jacks up rates, usually but not always after an employee becomes seriously ill, with the sole purpose of forcing the company to drop coverage. In essence, the business is “purged” from the ins Read More

When Customers Light Up

When Customers Light Up - http://blog.sellingtoconsumers.com Avatar Posted by SkipAnderson under Sales
From http://blog.sellingtoconsumers.com 4462 days ago
Made Hot by: roseanderson on September 10, 2009 12:38 pm
What a great by-product of customer engagement! Read More
The Madoff Ponzi Scheme is a story about what can happen if the warning signs of silent problems aren't heeded. If you don't, it's amazing how dim a light one can be blinded by. Read More

Is Personality a Strategy?

Is Personality a Strategy? - http://www.ducttapemarketing.com Avatar Posted by nidsu under Marketing
From http://www.ducttapemarketing.com 4468 days ago
Made Hot by: CindyKing on September 3, 2009 11:27 am
Is Personality a Strategy? Read More
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