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Have you ever wondered how communication impacts organizational performance? Well if you haven't, you should, because recent studies by Rittenhouse Rankings indicates there is a direct connection. Read More

Lehman Brothers, on the one year anniversary of this largest bankruptcy in US history, there are lessons to be learned from this financial system catastrophe. Here they are... Read More

There's only 5. Each trait is described clearly, concisely. How many are seen in your company? The results are from a survey of 26,000 people in 31 companies. Read More

In today's marketplace, customer service is more important than ever, and therefore, the value of good customer feedback is also heightened. When customer feedback leads to customer dissatisfaction, you have a problem. Here are 3-rules to follow to avoid the trap. Read More

Acquisitions can be tricky and highly risky, but now, the Kraft unsolicited acquisition of Cadbury Plc has just taken this to a new level. And the take aways from this story applies to all businesses, small, medium and large. Read More

Customer service is an integral component of customer loyalty. Following is the formula for getting it right. Read More

Most small business owners may not even be aware of “purging,” but far too many may have been hit by the practice. Purging is where an insurance company jacks up rates, usually but not always after an employee becomes seriously ill, with the sole purpose of forcing the company to drop coverage. In essence, the business is “purged” from the ins Read More

What a great by-product of customer engagement! Read More

The Madoff Ponzi Scheme is a story about what can happen if the warning signs of silent problems aren't heeded. If you don't, it's amazing how dim a light one can be blinded by. Read More

Is Personality a Strategy? Read More