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The survey included questions designed to help the researchers better understand respondents’ perceptions of and experiences with social media in support of their decision-making as CEO’s, Directors and Managers. This post summarizes the key elements of this survey and provides an insight into how extensive the role of social media networks have become in decision making especially Facebook, Twit Read More

Social media is everywhere. People are talking about it at conferences, your consultant is begging you to jump onto the bandwagon and you sounds lame if you tell others that your business is not on social media. What IF your business isn't suited for social media? How do you know if your business isn't suited for social media? Read More

Bad customer service should never, under an circumstances, be tolerated. You have a right to expect excellent customer service, and it's time to demand that right. Read More

If your customer is your real friend you will want him to make money — and salespeople can’t make money unless the customers do. Read More

Much of the selling and decision-making in a deal goes on when you, the salesperson, aren’t there. To sell effectively, you need to anticipate these conversations. You need to influence these conversations in your absence. Here are five ways you can make sure these conversations are good for you and for your deal. Read More

The first quarter of 2010 is now behind us, and it's time for businesses to look back and see how they did. There are typical measures of success that many companies use:

* Did we make our target numbers?
* Did we do better than first quarter of 2009?
* Did we do well compared to our competition?

All of these are valid questions and can give a company insight into their busin Read More

Home-Based Business is a topic I will stand on a soap box for. Because the liability (and property) repercussions of NOT properly insuring a Home-based Business can be devastating. Read More

How to put titles on your web pages. An often overlooked way to promote your website in a highly effective manner. Read More

This post provides a quick overview of the book The Small Business Owners Guide to Alternative Funding. Read More

There are some very predictable events in sales that need to be dealt with well in advance rather than when they may occur. One is the impact of vacation season on sales decisions. If you know that your decision maker will be on holiday in June, and you sales cycle is 90 days, you need to plan and execute now to avoid delays or no decisions. Read More