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More then ever what your customers want is an answer to their questions; that of course is the best thing that you can provide the customer, but at times your customer service/support reps are going to have to put a customer on hold, get back to them later or simply say no because after all we can’ Read More

How do you start to differentiate your small business brand vs. your competition?  Connie Steele describes how to use "emotional benefits" versus "functional benefits" to take your small business up a notch. Read More

10 tips from Terry Starbucker on being a positive leader in 2011. The biggest takeaway? Try Leadership Zen in 2011. Read More

ForeSee Results recently released a holiday benchmark of shopper satisfaction with online retailers. It reports that the customer satisfaction has gone down since Cyber Monday 2010 (an expected tendency with Cyber Monday shopping incentives going away), but it is higher than it was a year ago durin Read More

Learn how DooGooders uses free social media tools to build customer relationships, manage their service routes and achieve success. Read More

Today, let’s discuss how small businesses can get free advertising through corporate social responsibility or CSR. CSR follows the concept that each company has a responsibility, in fact an obligation, to help the same community that allows them earn profit. Each company should choose a sector... Read More

Interview with Scott Gerber, Founder and CEO of Gerber Enterprises, on how he landed columns with major magazines, why his first company failed and how he corrected his mistakes, and more. Read More

Why aren’t you comfortable shouting your accomplishments from the rooftops? You know you are great at what you do. Even though you have competitors, you know there is no one else offering better solutions than you do, because no one else has the same unique set of gifts. Read More

The winner of The Great Emerging Franchise was just announced, and it's a young company that is in the food business...but not just any food business. This one rolls... Read More

Did you know that 53% of people hate their jobs. Do you hate your job? Here are your three alternatives. Read More