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How often have you entered a store: 1) And observed two clerks continue to chat instead of turning to smile at you? 2) To find that the order you called in the day before is not at the counter, ready for your quick pick-up and payment, because the clerk said she “got busy with other customers?” 3) And asked the clerk a question about a product and Read More

Qualifying is always encouraged but quantifying rally brings the sales cream to the top. Read More

I thought this was an effective idea, "When you're stumped trying to come up with remarkable features to talk about in your marketing -- go the opposite way. Talk about something awful, opposite, or different." Check out this example from TripAdvisor to see how it can be done. Read More

Sales advice for those who find prospects by ringing doorbells. Read More

7 things people hate about your graphic design Read More

Feedback from sales professionals on what actions to take make the most pf the last 3 quarters of 2009. Read More

Getting referrals is the most valuable source for any business. Read More

Which product is better is not determined by the salesperson. Read More

Selling services to large companies can often feel like you're “wading through treacle”. Progress is slow at best, and it often feels like you've taken one step forwards only to take two steps back. Often the challenge is not the company itself, or even their slow decision-making processes - it's the professional's lack of knowledge of how deci Read More