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How do you deal with customer service issues on social media – aka social customer service? A 2013 study found 67% of consumers have reached out for help on social media, so it’s likely the majority answer that question by coming to you. This is a serious connection point between you and customers, Read More

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One would think that empathy would come naturally for everyone, as it’s one of the main building blocks of effective communication. But in our modern world, fixation on technology and the continuously shrinking attention span are crippling our ability to understand how others feel. Read More

Have a customer service representative to support your customers through every twist and turn?

I am sure he must be an integral part of your team.

While other may be the face, your customer service rep. IS the voice of your business. So you need to make sure it is a dedicated one.

I am tal Read More

Do you have plans to retain your customers? A recent study shows that over 73% of customers leave a brand because of poor customer service. Make no mistakes about it, 73% is a huge figure. It's your responsibility to make your customers loyal. I'm sure you'll love to do anything to make them stay, Read More

In Hotel search engine marketing, you're hoping to get reviews for your business. Learn How To Respond to Negative Online Reviews. Read More

Negative reviews for your small business can sink it on online directories. This simple four step process will help you handle negative online reviews. Read More

In today’s world, live chat is the best way to listen to your customers. It has the highest satisfaction level (73%) more than email (61%) and phone (44%).

Not just customer satisfaction but it boosts customer retention. Over 63% consumers reported that they are more likely to return to a websit Read More

An omnichannel customer service strategy allows brands to connect with their clientele in better ways, but you are sure you're doing it right? Read More