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Holiday rush can be intimidating especially if you are not ready to handle it. Allow us to guide you with these five steps to guarantee a smooth customer service that your customers will love. Read More

We love hearing good stories. Especially stories about excellent customer service. So here are some of the best and most unforgettable customer support stories and the lessons we have gleaned from them. Read More

How do you become successful with your outsourcing? Here are three helpful tips to guarantee that outsourcing will benefit your organization. Read More

Worried about frustrated and demanding customers this holiday season? Avoid the stress and let our ultimate customer service holiday checklist help you identify areas you need to work on to ensure your customers walk away happy and satisfied these holidays. Read More

Most entrepreneurs are intimidated by big data, having bought into the mistaken assumption that only large conglomerates have the ability to access or properly manage it. It's time to take a closer look at what big data can do for your small business because chances are, many of your peers have alr Read More

Businesses don’t have to be overwhelmed by the holiday frenzy. Outsourcing certain tasks can help them thrive during the holidays. Read More

Remember, business owners and investors base their company’s decisions on these financial reports. It is important that these are generated with care and up to par with standards set globally by the IASB. Here are four financial reporting mistakes that can be costly. Read More

Dubbed as Australia's own little "tax haven", Superannuation funds are basically funds that encourage forced savings with the benefit of tax concessions, where all earnings and capital gains from assets are taxed at a maximum of 15%. It's a subject covered by a surprisingly robust number of blogs o Read More

Healthcare organizations have much to look forward to in the coming year in terms of new trends. They have to keep themselves up-to-date in order to cope with the developments. Read More

To help you prepare for 2015, here are some of the Big Data trends and innovations that are likely to have a significant influence to your business, according to IT leaders, consultants, and industry analysts. Read More