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Bad customer service happens even to the best of companies. But how do you turn things around when it occurs. In this post, we will discuss how you can shift an unfortunate customer service into your best customer service delivery. Read More

If you are looking for a great resource to help you learn more about how Big Data is used in the Healthcare Industry, download and read this FREE e-book now! Read More

Customers are at their peak during the holidays and their shopping experience during this season most likely seals in a company’s reputation with them, as far as customer service is concerned. In this post we will share with you how Amazon reigns in customer service during the holidays and how you Read More

Social media has shaped how customers deal with businesses online. In this post, we will tell you why you should service customers through social media and how it can benefit your brand in the long run. Read More

Big Data is crucial in making better business decisions. Knowing what not to do in terms of collecting, managing and analyzing Big Data is essential to the success of your business. Read More

With a recent study showing that it takes 32 hours a month for a business to handle a single social media platform, it is not surprising that social media outsourcing has increased by 128% in just two years. Read More

This week’s roundup is dedicated to businessmen and aspiring entrepreneurs out there. Let’s talk news, guides, and tips on how to be on top of your accounting game. Read More

Noticed the #custserv and #custexp hashtags all over social media recenty? Saw a number of customer service personalities getting a little bit active on twitter? One reason, it was Customer Service Week! Here’s the latest on our weekly #custserv roundup: Read More

Here is a round-up of statistics that show how the outsourcing industry benefits not just the bottom line, but also people's quality of life, standards of living, and the global economy. Read More

Here are a few unique customer service strategies of companies that you can use for your own business for the holidays. Read More