D2kd3k submitted the following stories to BizSugar

How Measurement Destroys Trust

How Measurement Destroys Trust - http://trustedadvisor.com Avatar Posted by d2kd3k under Strategy
From http://trustedadvisor.com 5351 days ago
Made Hot by: on June 16, 2008 12:26 am
There's nothing wrong with measurement per se. But what results from repetitive microscopic measurement tends to be just the belief that people exist for the company—not the other way 'round. Are you killing the very thing you want to measure? Read More

Building trust by making different promises

Building trust by making different promises - http://www.clarkeching.com Avatar Posted by d2kd3k under Customer Service
From http://www.clarkeching.com 5352 days ago
Made Hot by: on June 12, 2008 3:50 pm
Many projects and products make promises that rely on faith and finger crossing, and when they fail they destroy customer trust. But making different promises, the way Apple and Google do, can wow your customers and increase their trust, loyalty, and satisfaction. Read More

How to win new clients? Let them know you care

How to win new clients? Let them know you care - http://www.strategicimperatives.ca Avatar Posted by d2kd3k under Sales
From http://www.strategicimperatives.ca 5353 days ago
Made Hot by: on June 11, 2008 2:45 am
When talking to prospects, it's important to present an image as a knowledgeable and professional advisor. By communicating your genuine interest in working with them and ensuring that prospects feel acknowledged, you increase the chances of winning the battle for new clients. Read More

The difference authenticity makes

The difference authenticity makes - http://www.harari.com Avatar Posted by d2kd3k under Customer Service
From http://www.harari.com 5355 days ago
Made Hot by: on June 9, 2008 8:40 pm
Here's the secret, and whisper it to all your sales and marketing folks, to all your service people, to anyone whose work will somehow touch and impact the customer's experience: As customers, we are absolute suckers for authenticity. Read More

Making Changes? Pay Attention to High Achievers

Making Changes? Pay Attention to High Achievers - http://www.allthingsworkplace.com Avatar Posted by d2kd3k under Human Resources
From http://www.allthingsworkplace.com 5355 days ago
Made Hot by: on June 10, 2008 3:35 am
When initiating change, lots of attention is given to "the masses." It's assumed that the "best and the brightest" will embrace and lead large scale change. The research here shows that such conventional wisdom is neither conventional nor wise. Read More

The best and the brightest are not always the best fit

The best and the brightest are not always the best fit - http://blog.threestarleadership.com Avatar Posted by d2kd3k under Human Resources
From http://blog.threestarleadership.com 5355 days ago
Made Hot by: on June 11, 2008 1:44 am
Intellectual firepower may give you the ability to analyze situations. It doesn't give you the willingness to decide on the basis of incomplete information. It doesn't, necessarily, give you the skills to convince others that your ideas are good ones. Read More

Slow Down to Raise Sales

Slow Down to Raise Sales - http://www.truecolorsconsulting.com Avatar Posted by d2kd3k under Sales
From http://www.truecolorsconsulting.com 5355 days ago
Made Hot by: on June 9, 2008 8:39 pm
Most sales people skip the essential sales step for each and every prospect that's worth converting to a customer/client. It's an investment that honors the buyer's time; it signals to the buyer that your interest lies in their best interest, not yours. The "slow down and sell more" secret lies in creating value before the call. Read More
Here's the paradox: software developers make generally trustworthy products, but very few of our customers trust the promises we make. IT consultant Clarke Ching discusses 10 great insights on how you can earn your customers' trust no matter what business you're in. Read More

How to Radically Increase Employee Engagement

How to Radically Increase Employee Engagement - http://trustedadvisor.com Avatar Posted by d2kd3k under Human Resources
From http://trustedadvisor.com 5360 days ago
Made Hot by: on June 4, 2008 4:25 pm
Business author Charles H. Green makes the radical suggestion that companies should hook up their own employees with recruiters -- to increase employee engagement and retention. Counter-intuitive and brilliant stuff. Read More

The power of seeing through the buyer's eyes

The power of seeing through the buyer's eyes - http://www.truecolorsconsulting.com Avatar Posted by d2kd3k under Sales
From http://www.truecolorsconsulting.com 5364 days ago
Made Hot by: on June 2, 2008 3:31 am
Most sellers are not trained to see things through the buyer's lens. But if we set down our own lens and walk around to the buyer's side to see their view, we'll understand their situation with more clarity and exponentially increase our ability to bring them value. Read More
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