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Business owners routinely jump into a new venture with a full charge of passion and energy but often find themselves drained of both after a few months by the workload and challenges. As a result, burnout and loss of passion are consistently listed among the top causes of venture failure, according Read More

Every business fears that a single angry and unfair customer can jeopardize their business by a very negative post on Yelp, Better Business Bureau, or one of the hundreds of other consumer complaint and review sources on the Internet. Most owners and leaders don’t even know how to keep track of wh Read More

Most business managers preach that the key to success is holding employees accountable for actions, but I have found that successful business leaders are all about holding themselves accountable. They skip the blame and complain game, and make things happen despite major obstacles. As a business a Read More

If you think your business has weathered the storm, think again. In addition to obvious economic challenges, the emerging generation of customers is determined to radically change the rules for customer engagement. Their expectations of relationship and personalization are already taxing businesse Read More

Every business owner I know is short on key resources, including time, money, and relevant skills. The last thing they can afford is to waste any of these, but in my mentoring and coaching activities, I see it happening all too often. Waste in any business is any activity that burns resources, but Read More

Every business team has blind spots which limit their effectiveness and success, and due to ego, over-confidence, or deferential subordinates, many live totally in the dark. Some leaders are smart and humble enough to assume that they don’t know what they don’t know, but lack an effective process f Read More

New venture owners almost always cite a shortage of cash as the reason for failure, but if you look deeper, I believe the reason is more often about dysfunctional people and leadership. Sometimes it comes right back to the owner, in terms of a malaise often called “founder’s syndrome.” A few years Read More

You can’t win as a new venture founder working alone. You need to have business relationships with team members, investors, customers, and a myriad of other support people. That doesn’t mean you have to be a social butterfly to succeed, or introverts need not apply. Read More

Most new venture owners expect to face the “normal” challenges of starting a business, which include finding the right opportunity, building and executing a winning plan, and financing their venture. But many forget the pitfalls associated with traditional business models which can apply to even th Read More

Whether it’s a business or personal interaction, studies show that as much as 60-90% of the communication is nonverbal. That means that people addicted to text messages, twitter, and email may be sending less than half the message, and receivers often misinterpret even that half. Read More