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What kind of business are you in? Rex Hammock insists the best businesses are about helping customers achieve their objectives, part of a lifelong journey and relationship not a one time sale. In this interview, Chris Brogan and Hammock discuss the evolution of social media, including Google Plus, Read More

How much do customers love your small business, and what are you doing to earn that love? You may not have customers willing to go to the extremes the fans in this story went to for their favorite brand of sandwich. But more down to earth options for showing love to your customers and getting some Read More

Jeff Mowatt, speaker and customer service guru, writes about future customer service trends that business need to adapt to. No longer are you a normal customer service rep, you are a "trusted advisor". Read More

AdWords is a PPC, Pay Per Click, advertising service offered by Google. When most people think of PPC, AdWords is the program they think of. It has set the bar and remains the most popular PPC program advertising available to business owners. Read More

Advertising can seem very challenging when you're on a small business budget. But there are ways to reduce your ad spend and really make an impact. Here are six ways to buy advertising on a budget. Read More

Photos don't always indicate the whole story. Often there is a back-story. More meaningful photo album journaling involves telling the story and your feelings. Read More

Anyone who’s been on a cruise before knows that the cruise experience is all about customer service, from the attendants who clean your room and turn down your bed, to the wait staff and entertainers who make it their job to delight you in every way.

Having been pampered and indulged for a week, Read More

Susan Berland teaches us smart strategy for your pictures. As a speaker I have tons of photos that I need to organize! Read More

BRAND HERO: Cactus Club Café makes sure no one leaves with a bad taste in their mouth. PROPOSALS: How to get a budget out of your clients. PERFORMANCE TIP OF THE WEEK: Wear your lucky underwear! Read More

Standard advertising rates aren’t often talked about because the standard isn’t so standard. A media group, for example, that buys spots or places ads for several clients can buy spots in bulk and negotiate for a lower rate or get more “freebies” or “values”. In effect, a brand can get more exposur Read More