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There are ways to get through to even the most resistant people, contends Mark Goulston, author of the new book Just Listen: Discover the Secret to Getting Through to Absolutely Anyone. He offers these techniques to improve your customer service standards. Read More

4 common themes emerged from a profile of 3 startups, in 3 different industries, in 3 different stages of growth. Read More

Here are 5 mistakes to avoid with hiring and starting your new employee. Read More

No time? Need to do it? It being social media. Drew McLellan shared these tips on carving out a little time for social media and in particular twitter. You can follow Drew at his blog drewsmarketingminute.com and on Twitter: @drewmclellan. Read More

Drew McLellan (www.drewsmarketingminute.com) shared the three resources he turns to filter Twitter's noise. Read More

How businesses can avoid wasting time on social media by setting social media objectives and the right social media marketing strategy. Read More

Chris Brogan's (www.chrisbrogan) 3 things inspired me to keep thinking about this. Here's my three things. Read More

Word of mouth marketing is considered by many to be the most desired form of marketing. The trust, referrals, and overall brand building buzz that's garnered by customers spreading the good word to prospects is worth its weight in gold. Here are five way to get your customers talking about you and your organization. Read More

There are many smart people out there, but only a select few use their intelligence to help others succeed. Here's a list of today's top business influencers. Read More

You're looking to build a winning workplace, right? That's one marked by engagement and motivation and passion, innovation and progress. The Executive Director of Winning Workplaces shares three things any leader can do right now to build a winning workplace and their total cash outlay is...$0.00 Read More