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Here are Pat Keegan's advice on how to avoid common outsourcing mistakes by doing these 8 best practices. Read More

Here are my five favorite influencers on the internet who provide me with great resources that increase my knowledge exponentially; you should consider following them as well. Read More

Let’s take a fresh look at twelve of these informative blogs that share technology news, trends, real-life customer experiences, tips, techniques and best practices for companies improving service. Read More

In today's fast-paced technology advancements on outsourcing, a few solutions have stood out and one of them is outsourcing IT solutions through cloud computing. In cloud computing, companies don’t have their programs and data stored in local hardware or servers but in their cloud computing provide Read More

Brand advocates are better advertisers than even the most strategized and marketed advertising plans specifically made for your business by agencies. Brand Read More

While executives would ask how much it would cost to listen and act on the voice of the customer (VOC), it should be viewed as how much would it cost the business if they do NOT listen to the voice of the customer. Read More

The best example of how web sites affect the health industry is the Kaiser Permanente’s Medicare health plan website. The web site has been a benchmark site for four straight years, exceeding excellence in MedicareWebWatch certification standards according to HealthMetrix Research Inc. Here are the Read More

Customer support is an integral part of every business. You need to interact with your customers, to support their needs, and to provide them answers. More often than not, these important interactions happen in the call center, and therefore should be given the proper attention and investment. Read More

Being proficient in Financial Management is a skill to develop, and having a good and reliable source to learn more about it is important. So here are 10 must-read blogs on Financial Management that we have gathered from all over the web for your reference. Read More

People are familiar with usual tasks being outsourced like customer service, IT, accounting, research and development, healthcare, and data entry, but did you know that there are also uncommon jobs that can be outsourced too? Read More