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At some point in the life of your business, you will eventually get an irate customer and how you deal with this angry customer can have either a positive or negative effect on your business reputation. If you do things right, you can sometimes turn a dissatisfied customer into a happy one. Read More

Looks at some examples of poor customer server and then, explains why good customer service is a waste of time and money for most businesses Read More

Let's face it, being a business owner requires a specific type of personality and an unmatched level of passion and drive. Not many people have what it takes to start their own business and be successful. Read More

Some will celebrate the start of Q3, some will celebrate the end of of the first half of 2010. Those in the know, celebrate Canada Day! Enjoy, eh! Read More

The single best thing you can do for your Search Engine Optimization today would be to figure out how to make your site a better resource. If you can figure out how and why, you'll make your Internet Marketing soooooo much easie Read More

If you own a website or a blog, you have a great opportunity to capture prospects information so that you can market to them. Here is a video to show you different ways to capture leads on your website or blog Read More

Here are some key success habits you can incorporate in your business to help drive accountability for strategic execution Read More

Being honest with your dream client is not always without a price. Sometimes it can cost you your deal, and sometimes when you need it most. If you would be great, then you must be honest at any price, even the price of your deal Read More

My focus is working with business owners and individuals with the process of buying and selling businesses. These concepts apply both to the process of buying and selling businesses as well running a small business.(1) My business runs better without me (2) I’m selling my business after 20 years time to take it easy? No, its time to work hard (3) When Negotiating- Those who want it less - Wins Read More

It's a mega-classic scene from when "Harry Met Sally"

Meg Ryan, in a state of ecstasy does a bit of testimonial and word-of-mouth recommendation for the restaurant where she and Billy Crystal are dining.

Your customers can do the same for you Read More