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No matter how well your business seems to have worked for you up to this point, you can be certain that it will need to be heavily transformed for tomorrow’s new world-wide economy and no industry sector boundaries. New digital technologies, business models, and regulatory rulings are forcing all o Read More

In my experience as an employee, up to an executive, in large companies as well as small, I’ve found that people who are consistently negative and complain are a big constraint on productivity, as well as the most difficult management problem that most business leaders face. The challenge is to get Read More

If you can’t deal with failure, then the entrepreneur lifestyle is not for you. Don’t believe that urban myth that all you need is a good idea, a little fun work, and the money will start rolling in. When you are pushing the limits, nobody gets it right the first time, or even maybe the tenth time. Read More

In my experience, the Silicon Valley startup model, focused on disrupting established industries, has treated the USA well and created some great global businesses. Yet many of you are telling me that we are all missing big opportunities by not recognizing the unique challenges faced by startups in Read More

The average length of a funding pitch to angel investors is ten minutes. Even if you have booked an hour with a VC, you should plan to talk only for the first fifteen minutes. The biggest complaint I hear from fellow investors is that startup founders often talk way too long, and neglect to cover t Read More

After years of working in small businesses as well as large ones, I’m convinced that you shouldn’t expect to get it all right the first time, and learning how to run any business is more a result of practice and experience than just academics. Therefore, I often recommend to entrepreneurs and busin Read More

In my role as a business advisor, I find that most still resist change, especially change they can’t control and did not choose, rather than accept it as the norm, and seek to capitalize on it. I believe that that by adopting a more positive change mindset, you can actually make surfing the waves o Read More

Customer service has traditionally been focused on the resolution of complaints, primarily after a transaction. With the advent of social media, and instant communication via the Internet, that definition has been expanded to include all aspects of the customer experience, from finding you and what Read More

Unfortunately, most of us don’t have enough resources to bootstrap our own startups, so we are completely dependent on investors to help turn great ideas into great businesses. Yet in my experience on both sides of this equation, I find that many aspiring entrepreneurs focus only on the best idea, Read More

Successful entrepreneurs often start with a “random” idea, but they quickly focus their efforts and follow a “system” to organize their startup and maximize the clout of their activities. Too many entrepreneur “wannabes” never get past the idea stage, or strike out randomly in many directions, hopi Read More