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I recently decided that I was going to own a game console. Anyone that has been properly bombarded by marketing messages will probably tell that the fight in this field is betweek XBox (Microsoft), Play Station (Sony) and Wee (Nintendo). Naturally, my first task was to get informed about the differ Read More
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Is your business making important decisions based on a few vocal customers? Are you making your business worse for the majority of customers because of a few bad seeds that are abusing the system? Read More
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Is a Real Smile Too Much?

Is a Real Smile Too Much? - http://www.abilitysuccessgrowth.com Avatar Posted by 3keyscoach under Customer Service
From http://www.abilitysuccessgrowth.com 4550 days ago
Made Hot by: Small Business Bluesman on November 5, 2011 2:00 pm
No matter if you're selling jewelry, consultancy services or smartphone apps, we are all customer service representatives. Authentic customer service is more than a smile. Read More
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Kudos: Accept Credit Cards from Your Mobile Device

Kudos: Accept Credit Cards from Your Mobile Device - http://www.creditcardscanada.ca Avatar Posted by amabaie under Customer Service
From http://www.creditcardscanada.ca 4559 days ago
Made Hot by: crozon on October 26, 2011 3:01 pm
You can use your smart phone, tablet, laptop, and/or computer to accept payment. The kit can be bought for less than $100 in the U.S. and Canada, and comes with a merchant account. Read More
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While most small business owners are satisfied with operating their start-ups within the confinements of their own home, that doesn't mean that they're necessarily comfortable with opening their doors and using their living room to meet with clients, investors and/or customers. Read More
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Disney takes pride in giving its theme park visitors memorable experience. Similar experience of two children during their visit to Disney World provides valuable lessons in customer service and employee management for all small business owners. Read More
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What Kind of Business Are You In?

What Kind of Business Are You In? - http://www.chrisbrogan.com Avatar Posted by HeatherStone under Customer Service
From http://www.chrisbrogan.com 4658 days ago
Made Hot by: Small Business Bluesman on July 21, 2011 11:24 pm
What kind of business are you in? Rex Hammock insists the best businesses are about helping customers achieve their objectives, part of a lifelong journey and relationship not a one time sale. In this interview, Chris Brogan and Hammock discuss the evolution of social media, including Google Plus, Read More
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Small Business: A Love Story!

Small Business: A Love Story! - http://blogs.wsj.com Avatar Posted by HeatherStone under Customer Service
From http://blogs.wsj.com 4661 days ago
Made Hot by: Small Business Bluesman on July 17, 2011 9:29 pm
How much do customers love your small business, and what are you doing to earn that love? You may not have customers willing to go to the extremes the fans in this story went to for their favorite brand of sandwich. But more down to earth options for showing love to your customers and getting some Read More
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Jeff Mowatt, speaker and customer service guru, writes about future customer service trends that business need to adapt to. No longer are you a normal customer service rep, you are a "trusted advisor". Read More
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Anyone who’s been on a cruise before knows that the cruise experience is all about customer service, from the attendants who clean your room and turn down your bed, to the wait staff and entertainers who make it their job to delight you in every way.

Having been pampered and indulged for a week, Read More
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