Is this the most painful customer service story ever? You decide.... Read More

Match Training with Learning Styles

Match Training with Learning Styles - http://www.fuelnet.com Avatar Posted by StepByStepMarketing under Customer Service
From http://www.fuelnet.com 4133 days ago
Made Hot by: on April 18, 2009 2:32 pm
Businesses large and small shell out huge amounts of money for training every year. In some industries, almost a quarter of those expenditures are earmarked for customer service training. But to be effective, the training must be presented in ways that match employees' learning styles. Here are three specific learning styles to consider. Read More

Yelp Will Finally Let Businesses Respond to Web Reviews!

Yelp Will Finally Let Businesses Respond to Web Reviews! - http://www.gainesville.com Avatar Posted by suzyQ under Customer Service
From http://www.gainesville.com 4133 days ago
Made Hot by: on April 17, 2009 7:20 pm
Small businesses will soon feel a little more love in their love-hate relationship with Yelp, the Web site whose users post reviews of restaurants, dry cleaners and other local businesses. Starting next week, Yelp will let small-business owners publicly respond to reviews. This is a big change for the site, which has until now steadfastly refus Read More

Sell More by Seeing Your Store Through Customers' Eyes

Sell More by Seeing Your Store Through Customers' Eyes - http://smallbiztrends.com Avatar Posted by JohnH under Customer Service
From http://smallbiztrends.com 4142 days ago
Made Hot by: on April 8, 2009 10:44 pm
How often have you entered a store: 1) And observed two clerks continue to chat instead of turning to smile at you? 2) To find that the order you called in the day before is not at the counter, ready for your quick pick-up and payment, because the clerk said she “got busy with other customers?” 3) And asked the clerk a question about a product and Read More
No matter what business you're in, at some point in your career you will have to deal with an angry customer. Your challenge is to handle the situation and send the customer away thinking he or she has just done business with the greatest company on earth. Here's a six-step process to quickly resolve a customer complaint. Read More

Follow up is a mindset not an entry statement

Follow up is a mindset not an entry statement - http://www.salesbloggers.com Avatar Posted by salesevangelist under Customer Service
From http://www.salesbloggers.com 4166 days ago
Made Hot by: on March 18, 2009 12:33 pm
Follow-up is critical to great salesmanship. Read More
This is the question and statement you should not ask a prospective customer. Read More

Customer Experience is More Than Customer Service

Customer Experience is More Than Customer Service - http://www.smallbusinessnewz.com Avatar Posted by suzyQ under Customer Service
From http://www.smallbusinessnewz.com 4183 days ago
Made Hot by: on February 28, 2009 1:55 am
Customer experience is more than just customer service. This is Amazon's philosophy, and you can see how successful that company is. BusinessWeek has an in depth look at Amazon's practices when it comes to dealing with customers, and small businesses looking to boost their own success should pay attention. Read More

Love Your Customer Award #4

Love Your Customer Award #4 - http://blog.sellingtoconsumers.com Avatar Posted by SkipAnderson under Customer Service
From http://blog.sellingtoconsumers.com 4193 days ago
Made Hot by: on February 16, 2009 11:22 am
How can you be more like Lenscrafters and less like Macy's Optical Department? Read on... Read More

Get Closer to Your Customers Now

Get Closer to Your Customers Now - http://www.ducttapemarketing.com Avatar Posted by digitalsmash under Customer Service
From http://www.ducttapemarketing.com 4234 days ago
Made Hot by: on January 6, 2009 7:56 am
What the heck, the phone's not ringing like it was this time last year, something must be up. In good times it's easy to get lazy and one of the first things to go is that genuine, I really appreciate your business and want to see how I can make your life better, approach to serving customers... Read More
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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!