Would You Tell Your Customers (and Your Employees) How Bad it is?

Would You Tell Your Customers (and Your Employees) How Bad it is? - http://www.conversationagent.com Avatar Posted by mona19 under Customer Service
From http://www.conversationagent.com 4112 days ago
Made Hot by: on October 17, 2008 4:08 am
I confess it's been hard to cut through the myriad messages of alarm and preoccupation coming from every which way in the last couple of weeks, and think rationally. As a human who is highly invested in relationships, how all of the recent events are connected has impacted me to varying degrees. Read More

Top 5 Ways to Improve Customer Service

Top 5 Ways to Improve Customer Service - http://www.paysimple.com Avatar Posted by Chad under Customer Service
From http://www.paysimple.com 4133 days ago
Made Hot by: on September 30, 2008 3:43 pm
Regardless of the industry, everyone has had a challenging experience with customer service. Because the Internet has given businesses the opportunity to connect with more consumers, the focus on customer service quality has given way to customer service quantity. Here are five key practices (starting with the easiest) to creating an exceptional c Read More

3 Loyalty Ideas to Employ

3 Loyalty Ideas to Employ - http://www.targetmarketingmag.com Avatar Posted by TerryJackson under Customer Service
From http://www.targetmarketingmag.com 4149 days ago
Made Hot by: on September 11, 2008 6:47 pm
A loyalty program, of course, will not increase a customer's loyalty, so that should not be the overriding goal. Rather, the purpose of the program is to demonstrate the company's loyalty to a good customer, and often that surfaces in economic value like discounts, gift certificates, points, etc. Read More

Running a Small Business: A Privilege, Pleasure, and Vocation

Running a Small Business: A Privilege, Pleasure, and Vocation - http://bizbox.slate.com Avatar Posted by mtaylor under Customer Service
From http://bizbox.slate.com 4154 days ago
Made Hot by: on September 7, 2008 5:26 am
Joy For Customers Of A Small Business When The Business Owner Treats Entrepreneurship As A Privilege And Pleasure, Not Just A Way To Maximize Profits Read More

Target pays $6M to Natl. Foundation of the Blind

Target pays $6M to Natl. Foundation of the Blind - http://arstechnica.com Avatar Posted by loslosbaby under Customer Service
From http://arstechnica.com 4160 days ago
Made Hot by: on September 2, 2008 4:39 am
This landmark case shows you should take equal-access to your website as seriously as you would a doorway in your bricks-and-mortar business. Did you know that more than 10M blind and visually impaired people in the US and 1.3M who are classified as legally blind? That's a lot of customers to exclude. Read More

9 1/2 Ways To Enhance Customer Satisfaction Research

9 1/2 Ways To Enhance Customer Satisfaction Research - http://www.kiplinger.com Avatar Posted by ginalee under Customer Service
From http://www.kiplinger.com 4162 days ago
Made Hot by: on September 2, 2008 4:36 am
In a weak economy, it's especially important to get closer to your most loyal and profitable customers. Allocating dollars to research is one of the best ways to uncover what your customers want and what they really think about your business. Too often, though, companies go about customer satisfaction research the wrong way or pooh-pooh results th Read More

Fifty Ways to Keep Your Customers

Fifty Ways to Keep Your Customers - http://www.insidecrm.com Avatar Posted by gimmesome under Customer Service
From http://www.insidecrm.com 4204 days ago
Made Hot by: on July 18, 2008 9:49 pm
Your company could offer the best prices and services around, but if your company fails to make customers feel wanted, you can consider the chances of repeat business out the door. When it comes to retaining customers, simple gestures go a long way. And yet, if studies are anything to go by, we have yet to learn the fine art of keeping customers f Read More

Trust and the $5 muffin refund

Trust and the $5 muffin refund - http://carpe-diem.typepad.com Avatar Posted by d2kd3k under Customer Service
From http://carpe-diem.typepad.com 4204 days ago
Made Hot by: on July 18, 2008 1:20 am
Bruce Rasmussen's engaging personal tale combines forthrightness and whimsy, beginning with a marketer's definition of trust (which he claims to paraphrase): "A can trust B if B has the opportunity to rip A off - and chooses not to do so." Embedded in a story about muffins are some pretty provocative questions that Bruce asks about our own or Read More

Customer Service: business priority or overlooked department?

Customer Service: business priority or overlooked department? - http://www.paysimple.com Avatar Posted by Chad under Customer Service
From http://www.paysimple.com 4224 days ago
Made Hot by: on June 30, 2008 6:10 pm
Keys to providing great customer service. Read More
Do you use script books to talk to your prospects? If so, it's time to set them aside and learn this one easy skill that will move you leaps and bounds beyond your competition in network marketing. Read More
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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!