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What’s in the mysterious package? Even if you already know, a part of you is calculating all the possible variations. Is it bigger or smaller than I thought? Is it way more cool than I thought? How much enjoyment will this new purchase bring my life? The sky is the limit when the brown-wrapped wond Read More

Learn why customer service is the real product lab for your business and why what most customers aren't saying desperately needs to be heard from the less than 1% who do Read More

All customers might have been created equal, but some of them were dropped on their heads when they very young. Just ask any retailer! This article looks at a few customer types with more recognisable and common traits that you will have to deal with. Being able to recognise these traits is really the first step to successfully dealing with these challenging customers Read More

Online businesses need to embrace feedback - whether it's positive or negative. Turning negative feedback into positive results is crucial. These tips can help you along the way Read More

With just about any business these days, how well you handle customers is crucial in defining your reputation and how fast your business spreads via word of mouth. If you are short staffed in the customer service department, a virtual phone system can hel Read More

At some point in the life of your business, you will eventually get an irate customer and how you deal with this angry customer can have either a positive or negative effect on your business reputation. If you do things right, you can sometimes turn a dissatisfied customer into a happy one. Read More

Regardless of whether you sell a product or service, run a solo business or have employees it is essential you have a customer service program in place as part of your marketing program. The best customer service programs are simple to understand and implement and are focussed on adding value to your customers. So here are a few tips to consider when implementing a customer service program: Read More

Make no mistake, this is a tale of woe. I’m dumping a long-term service provider for one reason. Their customer service pushed me over the edge. Read More

In a bid to improve customer service in its Cadillac showrooms, General Motors is turning for help from one of the world’s top outfits for making patrons happy — Ritz-Carlton. Smart move. Ritz-Carlton is known for exceptional customer service that inspires loyalty. That we all could be coached by them. Read More