Customers Your Company Doesn't Want

Customers Your Company Doesn't Want - http://www.businessweek.com Avatar Posted by ShawnHessinger under Customer Service
From http://www.businessweek.com 4069 days ago
Made Hot by: on June 22, 2009 4:33 pm
Steve McKee of Business Week talks about identifying your customer base and forgetting about trying to please everyone. There are some good points here about niche marketing but it may be a good idea to avoid positioning your product before you find out who really wants it. Read More

Does Your Business Have Strong Contact Points?

Does Your Business Have Strong Contact Points? - http://blog.timandren.com Avatar Posted by stillwagon428 under Customer Service
From http://blog.timandren.com 4078 days ago
Made Hot by: on June 11, 2009 6:22 am
A contact point is any person or resource that allows the customer to be in touch with your company. Your business contact points are the lifeline to your company. As your business floats in space it's critical to have a strong, reliable line out towards your customer who is the only source to get you where you need to go. Read More

Tool Kit - What Do Customers Really Want? Here's How to Find Out

Tool Kit - What Do Customers Really Want? Here's How to Find Out - http://www.nytimes.com Avatar Posted by biancaaquino under Customer Service
From http://www.nytimes.com 4078 days ago
Made Hot by: on June 10, 2009 8:07 pm
In this economy, entrepreneurs need to know what their customers are thinking. One tip: Go out and ask them. Read More

9 Essential Trust Indicators For Your SMB Site

9 Essential Trust Indicators For Your SMB Site - http://smallbiztrends.com Avatar Posted by stillwagon428 under Customer Service
From http://smallbiztrends.com 4085 days ago
Made Hot by: on June 5, 2009 5:08 am
Your Web site should be crafted, designed and set up to clearly convey the information, values and trust signals that your customers are looking for. And here are nine trust indicators to help you do that. Read More

A Tale of Two Stores, in 2 Stories

A Tale of Two Stores, in 2 Stories - http://zanesafrit.typepad.com Avatar Posted by ZaneSafrit under Customer Service
From http://zanesafrit.typepad.com 4085 days ago
Made Hot by: on June 4, 2009 2:44 pm
These are the best of the stores, these are the worst of stores. 2 tales of 2 competitors, with the small business, the one that cares, the one that provides solutions for the customers' needs...being the winner. (That's the way it always is...) Read More
It's easy to hang on every positive word a customer utters, and quietly dismiss any negative criticisms, but as Richard Branson points out in this short interview segment with Seth Godin, listening to all customer feedback should be part of your business strategy. Read More

How to Show Customers the Love

How to Show Customers the Love - http://www.fuelnet.com Avatar Posted by StepByStepMarketing under Customer Service
From http://www.fuelnet.com 4107 days ago
Made Hot by: on May 14, 2009 12:43 pm
The No. 1 reason customers stop doing business with a company is a perceived attitude of indifference. They don't think companies care about them, as a valued customer or as a person. Trusted business relationships, much like friendships, require time and regular contact. Here are three action steps to show your customers the love. Read More

Do You Give Spectactular Customer Service?

Do You Give Spectactular Customer Service? - http://www.smallbusinessbranding.com Avatar Posted by andynew under Customer Service
From http://www.smallbusinessbranding.com 4108 days ago
Made Hot by: on May 13, 2009 1:24 pm
In a business world which is getting more competitive each and every day, there's one thing which will keep your customers coming back again and again — a valuable customer experience. Your customer experience begins and ends with spectacular customer service. Read More

The "Unblinging" Of Millennials

The "Unblinging" Of Millennials - http://www.entrepreneur.com Avatar Posted by luzspielberg under Customer Service
From http://www.entrepreneur.com 4114 days ago
Made Hot by: on May 8, 2009 3:01 pm
It's a comparison of old and new trends in business which will help entrepreneurs to be able to find their target customers. Read More

Trust in Business: What You Need to Know

Trust in Business: What You Need to Know - http://www.negotiationlawblog.com Avatar Posted by iwelsh under Customer Service
From http://www.negotiationlawblog.com 4114 days ago
Made Hot by: Bigheights on May 8, 2009 2:02 pm
The ten best articles on trust in business for May Read More
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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!