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So I went out and asked some business savvy entrepreneurs how they give good customer service and here is what they had to say… Read More

Your business reputation can be trashed to millions faster than ever before. Business reputation management success starts with customer complaint response. Read More

These simple strategies help assure that your hard-won customers are not lured away by your competitors. Read More

This year's American Express Global Customer Service Barometer finds that 70% of American consumers are willing to spend an average of 13% more at companies that provide "excellent customer service."
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This is the absolute best Customer Service Strategy for losing customers, with ten, detailed steps to follow and get rid of those customer once and for all. Read More

“The way to gain a good reputation, is to endeavor to be what you desire to appear.” – Socrates

“Do what you do so well that they will want to see it again and bring their friends.” – Walt Disney Read More

You can't kill a bad client even if it seems like it would be the best solution. The web design world is chock full of these instances, but you can still turn around a bad situation in a lot of cases if you push the right buttons. Several designers share their experiences and methods for salvagin Read More

Signing off on the topic “Add the Good Stuff, Subtract the Bad Stuff: Simple Math for Good Business” here are 3 major irritants that your business can most certainly do without… Read More

Which approach would you prefer for your business? Constantly having to spend money chasing new customers? Having existing clients recommend you and come back for more without spending any money? Read More