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This article offers some advice and encouragement for those of you who are currently gathering the courage to start your own business Read More

When you work, you get more than just money for compensation. What is your whole compensation package? Are your employees factoring other forms of compensation into their pay Read More

Many businesses are already in the process of implementing green business strategies. Yet, one of the most environmentally detrimental aspects of doing business in a country as vast as the U.S – is your business fleet. We all know the benefits of driving hybrid vehicles; however the upfront costs of purchasing these can be high. But there are alternatives – and you’d be surprised at how much money you end up saving Read More

How is your front line staff handling interactions with your valuable clients? Do you know how much they might be costing you in with poor customer service? See how one hotel is potentially missing $33 million in future revenues each year because of poor service Read More

What’s in it for the customer? From day one of a sales career, the necessity of thinking in that context is crystal clear. Everybody knows it. Everybody believes it. It’s intuitively obvious!!! BUT …sometimes the obvious is not so easy to execute Read More

Silence can have just as great an impact on moving the sales forward as saying something (anything). Sales professional need to get more comfortable with it's powers and here is why Read More

The human resources department over at the IRS (Internal Revenue Service) may be "getting busy," in the next year or so. Real busy. They made need to hire more agents to start checking paperwork submitted by folks who've used a... Read More

LSD? You can listen to The Grateful Dead and wear a tie-dyed shirt while writing, but no mind-altering drugs here!

It's a formula I've developed to bring new creativity to your business writing and blogging Read More

Customer support desks provide a critical part of support provision to customers. However, the rest of the business needs to be just as involved in ensuring support is given to its customer Read More

I recently read a very interesting piece of research that highlighted how at least 30,000 businesses in Ireland should be online but are not. This same research suggested.. Read More