What benchmark tracks lost accounts and missed opportunities due to relationship issues? None I know of--yet their impact is an order of magnitude bigger than what benchmarks mark.
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D2kd3k voted on the following stories on BizSugar
Sales Benchmarking: What to Measure in a Tough Economy
Posted by d2kd3k under SalesFrom http://trustedadvisor.com 5783 days ago
Made Hot by: on January 24, 2009 5:04 pm
The ROI of Business Friendships
Posted by d2kd3k under SalesFrom http://trustedadvisor.com 5785 days ago
Made Hot by: on January 22, 2009 7:01 am
Clients who view you, their business advisor, as a friend are at least twice as likely to be engaged in the work you do and be satisfied with the results you produce. Take stock: how many clients can you call “friend”?
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The Power of Curiosity in Selling
Posted by d2kd3k under SalesFrom http://trustedadvisor.com 5804 days ago
Made Hot by: on January 5, 2009 7:17 pm
Curosity is the single greatest factor in closing sales: Here's how your can harness your own natural curiosity to improve your sales performance.
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How to sell problem solving by solving problems
Posted by d2kd3k under SalesFrom http://trustedadvisor.com 5822 days ago
Made Hot by: on December 16, 2008 8:04 pm
Watch a fledgling freelancer go from flailing newbie to successful salesperson in 3 easy steps that you can apply to your own business development approach.
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Do your customers trust your call center? Should they?
Posted by d2kd3k under Customer ServiceFrom http://trustedadvisor.com 5828 days ago
When your customers call in to tech support or other customer service areas, their experiences can either make them trust you, your company, and your brand even more -- or wonder whether anyone really cares. This customer service check list outlines the do's and don'ts of keeping your customers happy on the phone.
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Office Depot: a case study in the cost of broken trust
Posted by d2kd3k under StrategyFrom http://www.truecolorsconsulting.com 5836 days ago
Made Hot by: on December 3, 2008 6:09 am
What happens when the insatiable drive for profits permeates the culture of an organization? Eventually you forget whose business you should be taking care of--just ask Office Depot. Here's can you do to avoid the high cost of broken trust.
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The Key to Success Lies In Resisting the Thrill of the Chase
Posted by d2kd3k under SalesFrom http://gadgetopia.com 5836 days ago
Made Hot by: on December 2, 2008 6:28 pm
It takes three times more effort to get business from a new customer than from an existing customer, yet we're all obsessed with pursuing the next deal.
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Researching companies with defective products
Posted by luftloft under LegalFrom http://rlwilsonconsulting.wordpress.com 5836 days ago
This article discusses how to use information from the Consumer Product Safety Commission as well as lawsuits to determine whether a company has a history selling problem-child products.
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When the Going Gets Tough, The Tough Get Closer to Their Customers « Customer Innovations - Driving Profitable Growth
Posted by d2kd3k under Customer ServiceFrom http://feeds.feedburner.com 5840 days ago
Made Hot by: on December 1, 2008 6:50 pm
Whether we like it or not, the current recession will separate the weak from the strong. For many businesses, I believe the deciding factor will be how well they recognize: The linchpin of an effective recessionary strategy is aggressive customer focus! Here are concrete suggestions on how you can recession-proof your business through better cust
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How to listen like a lawyer with a witness on the stand
Posted by d2kd3k under Self-DevelopmentFrom http://trustedadvisor.com 5843 days ago
Made Hot by: on November 26, 2008 2:11 am
An experienced California litigator shares the secrets of how she gets the other side's witnesses to open up during depositions--and how you can apply this powerful communication technique in all of your personal and professional relationships.
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