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Best customer experiences are not about the product or the service alone, but about the attitude with which those services were rendered or product delivered. Read More

Throughout the day, dozens of media outlets have covered the unfortunate passing of Hollywood legend, Paul Newman, who died Friday of Cancer at age 83. While Newman is widely known for his accomplishments in film, his life as an entrepreneur and philanthropist is remarkable in its own right. In 1982, Newman and his friend, A.E. Hotchner, start Read More

One of the fast-growing trends in small business these days is teleworking - employees working from home or away from the company's main office. Surging gas prices driving up the already high cost of commuting and growing environmental concerns are just the most recent and headline-grabbing inducements that make telework increasingly attractive to Read More

How are the credit markets affecting small businesses in the United States. To try to get some statistical data to answer their questions, the author decided to take a look at peer-to-peer lending. Peer-to-peer lending gets at part of the effect of the credit markets on small businesses because some entrepreneurs borrow money from other individual Read More

A lot has been made of the recent post at Google's Webmaster Central Blog regarding duplicate content. The post, entitled Demystifying the “Duplicate Content Penalty”, basically calls into question the idea that a site can be “penalized” for having significantly similar content to another site and places the blame on webmasters and SEOs for perpe Read More

Regardless of the industry, everyone has had a challenging experience with customer service. Because the Internet has given businesses the opportunity to connect with more consumers, the focus on customer service quality has given way to customer service quantity. Here are five key practices (starting with the easiest) to creating an exceptional c Read More

Colleen Stanley discusses 6 key areas of sales and marketing misalignment that causes companies to lose clients and money. Read this and develop a harmonious relationship between your sales and marketing departments - it's in everyone's best interest! Read More

Being the kind of person that likes to see things from all angles, I decided to take the opposite view and look at some reasons why starting a computer business may not be such a good idea for me. Read More

Some fringe benefits--such as paid parking, retirement accounts or paid vacation--are considered standard in today's work environment. And there are others, like the availability of the company jet, that seem like they only belong in the movies. When you want to offer extra incentives or benefits to your employees, consider the following: Read More

While we're not much for motivational posters or trite slogans, this ten-point manifesto by Swiss artists Peter Fischli and David Weiss on how to work better is worth a mention. Artist Ryan Gander has a photocopy hung on the wall of his studio, and writes: Read More