2
Vote
0 Comment
Is your retail store or ecommerce site effectively competing in a multichannel world? A new study by hybris, the Multichannel Shopping Survey, found that the vast majority of consumers (80 percent) are more likely to be loyal to retailers that offer an integrated experience across all sales channel Read More
3
Vote
0 Comment
Click on the “about us” button on zappos.com and you’ll find a link to their Code Of Business Conduct & Ethics

To me, there is just so much we can learn from this.

Let’s start by having you take a good look at the 10 items that comprise what has really become more than a “code of conduct” . . Read More
4
Vote
0 Comment
If you handle a complaint properly, your small business customer can easily become a brand evangelist for your business. Follow these steps to turn an angry customer into a fan for life. Read More
5
Vote
1 Comment
Credits cards processing fees are starting to add up. Question: Do you actively try to sway your customers to pay with a less costly method? Risks abound. Read More
3
Vote
1 Comment
What are you doing to retain your customers and keep them happy? It costs a business about 5-10 times more to acquire a new customer than it does to sell to an existing one, according to Inc. In addition, current customers spend 67% more than new ones. One of the best ways to keep customers coming Read More
2
Vote
0 Comment
Buyers of Lexus cars have come to expect one of the best customer-service experiences in the automotive industry. To keep that service top-notch, Lexus is creating two new customer-service positions that will be introduced at 232 U.S. dealerships starting this month.
Read More
2
Vote
2 Comment
A simple, low cost gesture can make a huge difference in keeping, retaining and "competitor proofing" your business!

Please give this a read and then weigh in with your thoughts! Read More
2
Vote
1 Comment
Guest author Susan Payton tells us why customers will talk about our businesses, and how we can use that to our advantage. Read More
4
Vote
0 Comment
When I speak with customer service representatives, I can always sense pretty quickly if they are energetic, attentive, positive, and engaged. I am sure you can tell too, and that you too are more likely to do business with companies where representatives are upbeat.
Read More
3
Vote
0 Comment
Cleveland's BlueBridge Networks, which offers business continuity, disaster avoidance and recovery services to companies all across the US, has done it again. For the second straight year...they have been selected by a judging panel as a one of the 2012... Read More
Subscribe
Latest Comments
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!








Buttons and Widgets

Vote for this story at bizSugar.com BizSugar Contributor BizSugar Contributor BizSugar Contributor Sweet
All the top stories Featured in Alltop

SEO Company