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Providing top-notch customer service is always a tedious task. It involves many permutations and combination of questions, feedback, and queries. So, to give you an insight on how to tackle tricky questions, let us take a look at the Top 5 Customer Service Challenges that you might have to face and Read More
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While every customer experience is unique, these tips can help ensure that you are doing the best practices. Read More
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Using live video chat for customer service allows small businesses to improve relationship and grow sales. Read More
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Plenty profitable and ripe for the taking; repeat customers are the low-hanging fruit of the business world and learning how to court them is crucial.

Research suggesting that a 5% increase in customer retention can see profitability surge by a whopping 75%.

That’s impressive! Read More
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How well does your business treat customers? What do you think of your customers and what do they think of your business? Is your business one of your customers top favourites? Here are some of the best ways businesses can boost their customer service for better performance and results... Read More
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At this year’s ExCom 2016 event, one of the most intriguing and thought-provoking sessions came from Esteban Kolsky, former Gartner analyst and one of the most respected thought leaders focusing on customer service. Kolsky, who also is the founder of ThinkJar Research, presented on why he feels the Read More
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Today Hotels have new unique opportunities to raise standards of excellence. Get inside scoop on how Authentic Hospitality Raises the Standard of Excellence. Read More
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EE have made the decision to move all their call centres back to the UK in order to improve customer service. What lessons can businesses learn from this? Is it better to save money by outsourcing abroad or spend more in the UK? Read More
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Rewarding your customers is essential for business growth and reputation. But if you're in the B2B world, how do you go about this? Read More
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Dissatisfied and unengaged customers are an unfortunate part of the retail industry. Poor customer service can result in the possible loss of a sale or diminished brand loyalty. However, what is poor customer service actually costing your business? Read More
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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!








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