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Project managers and line managers often end up fighting over resources. Project managers will generally lose the fight unless the role of operational resources in projects is properly defined Read More

Have you ever run across a spelling error in business communications and made a judgment about the company? If you view spelling as a big hassle, read this post to discover how it could be hurting your business Read More

D'ya wanna be in my gang, my gang, my gang? D'ya wanna be in my gang? Oh Yeah! Gary Glitter used to sing that song when I was a child, and I used to love it. Not so much anymore and not for his mis-deeds, but for the exclusionary nature of it.. Read More

Could a deal reportedly being hammered out between Google and Verizon spell trouble for small businesses marketing content online? One news report (in the New York Times) claims the agreement could allow different tiers of service for content providers. The story claims "Google and Verizon, two leading players in Internet service and content, are nearing an agreement that could allow Verizon to speed some online content to Internet users more quickly if the content’s creators are willing to pay for the privilege." Could this mean having to pay an Internet provider for faster loading of your content, something likely to benefit larger companies with deeper pockets? Google is denying some of what has been reported and both companies claim the move won't affect the level playing field enjoyed by all content providers and users (including small businesses and their customers.) What do you think Read More

Some graphic evidence compiled by the Huffington Post which demonstrates how bad the current unemployment situation is in historical context Read More

Perhaps never before in business has anyone been able to succeed so much by using so little!

Lessons abound from this 80s television classic. It's about resourcefulness, wit, improvisation, bootstrapping, and making the most out of limited resources.

Learn to succeed...the MacGuyver Way Read More

Too many Marketing Companies practice Direct Marketing without taking the time to measure and report the results... they enjoy the results, but they don't try to figure out how they could do better. Read More

Jason Falls reviews five social media management tools for franchise and multiple-location businesses, in this well written post... Read More

Seth Godin may have come up with the ultimate training manual for customers of businesses large and small. It's only one post long and can result in customers who are either the most pleasant to deal with or those who we all dread for whom nothing is ever right. The secret, Seth says, is that the ones you get depend upon you Read More

Why is it that some employees blindly follow the most meager parameters for providing customer service, while others go the extra mile with seemingly no skin off their noses? Lehigh Valley opinion and news blogger Shakur Pfist recounts one interesting customer service story amid minor ranting and raving, illustrating what it takes to provide exceptional customer service in small business.. Read More