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I do not think about my competition. No two businesses are exactly the same, just like no two people are exactly the same. I believe we do business with those we know, like and trust. It’s the primary reason I encourage my clients to humanize their business. Read More

How many times have you had a seemingly great prospective customer in the cusp, but they did not convert? We’ve analyzed this puzzle dozens of times. I’ve found the answer is more complicated than it sounds. You must identify the culprits and learn how to deal with them. Read More

I’ve been thinking. What if we really did subscribe to the belief that everything – including us – is already perfect? What would change about how we live? How would we respond to events in life, even those that hurt us or took something from us? Read More

Not everything is roses. We all face crappy stuff. But, we cannot let these mishaps dictate our lives. If you ever feel the weight of crappiness piling up, I’ve developed a strategy that can help. Read More

Not all websites and website developers are created equal. Unfortunately, there are too many small business owners taken advantage of because they don’t know what they don’t know when it comes to online marketing. Read More

A Facebook business page is a marketing tool. We frequently need to pivot in this rapidly-changing, hyper-connected online world. It should be expected. Read More

We must be motivated to make a change. Setting a goal sounds great, in theory, but I’ve seen too many people wait until they were forced to change before doing it. Here’s why. Read More

What we learned about writing in school is not the same as writing for the web. What I advise is relevant to anyone looking to refresh their writing style for the web. Read More

Customer service is a popular topic and one that’s used to showcase what a lot of companies claim to do well. Customer service is arguably the most important value of all. Without customers, we don’t have a business. Ultimately, here’s what customer service means to us… Read More

For anyone looking for something bigger than themselves, I hope you will find what you’re looking for – and all from one spectacular lady. Read More