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Think verbal communication is the only necessary skill in sales? Think again! Author Ralph Allora discusses the need for excellent written communication as well. Read More
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Is the Customer Always Right?

Avatar Posted by jkennedy under Customer Service
From http://jerrykennedy.com 5348 days ago
Made Hot by: ShawnHessinger on April 7, 2010 1:06 pm
Many salespeople and customer service reps operate under the illusion that customers are a pain to deal with. The real pain, though, is when there are NO customers. Read More
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Bad customer service should never, under an circumstances, be tolerated. You have a right to expect excellent customer service, and it's time to demand that right. Read More
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Want to sell more? Check out this simple, 2-step process that's GUARANTEED to help you sell more, no matter what you're selling. Read More
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Becoming the greatest salesperson in the world wouldn't be possible without a little guidance along the path. Where can you get the guidance you need? Read More
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Think you can effectively do two things at once? Think again! Brad Trnavsky and Jerry Kennedy discuss the myth of multi-tasking and its effect on the quality of your work. Read More
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Plans and goals without action are dead before they're born. Procrastination is the enemy of success; learn how to feel the fear of failure and act anyway! Read More
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Being the greatest in the world isn't easy; if it was, everyone would do it. If you want to be truly great, you have to keep growing! Read More
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Laugh and the world laughs with you; weep and you weep alone. How can this phrase help you become the greatest salesperson in the world? Read More
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Are you master of your emotional domain? Choosing your reactions and responses to the circumstances of your life is the key to greatness! Read More
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